Verizon is a reliable and customer-focused business that provides a wide range of mobile, 5G home internet, and business solutions. Customers can visit the Cumming store or shop online for convenient ordering and pick-up options, including free 2-day shipping and same-day delivery where available. The staff at Verizon stores are known for their efficiency, knowledge, and friendly service. Customers have praised the quick and helpful assistance they received, whether it was for a SIM card replacement, phone diagnostics, or screen protector installation. The stores are clean, well-lit, and the employees go the extra mile to ensure customer satisfaction. In one instance, a customer's elderly parents were having trouble with text messaging on their phones. After a disappointing experience at another Verizon store, they were helped by Anthony Graco, who spent two hours resolving the issue and ensuring their text messaging was working properly. Another customer, Robin, was pleased with the professional and non-pushy service they received when getting a new screen protector. Overall, Verizon offers a seamless and satisfactory experience for its customers, with knowledgeable and friendly staff ready to assist with any of their mobile, internet, or business needs.
Joey is amazing! His tech support was extremely helpful and his customer service was even better. He was able to get my watch connected when no one else ( even the tech support escalation department) could.
He is what keeps me as a Verizon customer!
July 2026
employee has an insane supra also great customer service
June 2026
Tiana was so helpful with my Google emails!! So happy I came in !!
