Extra Space Storage in Cumming, GA offers a wide range of storage options, including climate-controlled and non-climate-controlled units, drive-up access, and parking spaces for vehicles and RVs. The facility is clean, secure, and ADA compliant, with amenities such as a loading dock, heated loading bay, lifts, and WiFi to make storing belongings easier. The staff is friendly, professional, and helpful, providing excellent customer service and tours of the units. Many customers appreciate the security and cleanliness of the site, feeling safe at all hours. The management has improved over time, leading to smoother operations and better experiences for some customers. However, some have experienced unexpected rate increases, with one noting a jump from $132 to $234 per month, which made it difficult to downsize or move elsewhere. Overall, customers find the staff caring and responsive, and the facility a good value for short-term or long-term storage needs. Several reviews highlight the helpfulness of employees like Tilly and Kristen, who ensure a warm welcome and professional service. Despite some rate concerns, the overall impression is that Extra Space Storage provides a secure, clean, and customer-focused storage solution.
Great customer service! There was a small issue with my unit when I went to move in but Gerard handled it immediately and made sure I had everything I needed to move my stuff in that same day.
June 2026
Mr. Gerard was very nice very funny very polite and very patient in explaining and showing us around.
June 2026
The customer service was awesome, very friendly and helpful , Gerard helped us pick the best space we needed for the right price.
