Verizon is a reliable and customer-focused business that provides a wide range of mobile, 5G home internet, and business solutions. Customers can visit the Cumming store or shop online for convenient ordering and pick-up options, including free 2-day shipping and same-day delivery where available. The staff at Verizon stores are known for their efficiency, knowledge, and friendly service. Customers have praised the quick and helpful assistance they received, whether it was for a SIM card replacement, phone diagnostics, or screen protector installation. The stores are clean, well-lit, and the employees go the extra mile to ensure customer satisfaction. In one instance, a customer's elderly parents were having trouble with text messaging on their phones. After a disappointing experience at another Verizon store, they were helped by Anthony Graco, who spent two hours resolving the issue and ensuring their text messaging was working properly. Another customer, Robin, was pleased with the professional and non-pushy service they received when getting a new screen protector. Overall, Verizon offers a seamless and satisfactory experience for its customers, with knowledgeable and friendly staff ready to assist with any of their mobile, internet, or business needs.
Friendly and answered the questions promptly. Will definitely will recommend.
March 2025
Came with my company’s work phone, it was in SOS mode. SIM card needed replacement. My support member was very efficient and helpful. From start to finish I was out of the Verizon store in 15 minutes with my phone working again.
February 2025
I’m giving 5 stars to this location. They had terrific customer service very nice, helpful and friendly staff.
