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“We had the pleasure of having John help us navigate switching over to Verizon today! He explained the entire process thoroughly and made this long process feel like a breeze! He was unbelievably polite and helpful. Thanks again John!”
“I have been to the store many times over the last several years and it's always a good experience. Junior has always been helpful, courteous and knowledgeable. He's always insured that I get the best deals and helped reduce my bill by a significant amount yesterday and in these hard times that means a lot! Thank you, Junior! You are the best and I will be recommending you and your store to all my friends as always!”
“Well, I don't know where to start but all I can say is Adam is the best cell phone dude I've ever dealt with. I literally wish I could give him more than 5 stars, he is literally the best and most knowledgeable I've ever met. I will.always request him.”
“Happy happy happy! Our internet and mobile contract was expiring in September with another carrier. The prices were doubling and we weren't real happy with the Google phones, reception or their customer service, so I shopped other carriers for a better deal.
T-mobile had a good offer, but we tried them a few years ago at another location. It was the worst retail experience of my 68 years! We went to the Dallas store anyway and we're so glad we did.
Liz and Luis redeemed T-mobile with a complete 360. They are knowledgeable, polite, professional and respectful. In my hour or so there I learned a lot just watching them get our equipment ready. It was refreshing!
We went with Internet and Samsung S25 mobiles, which were available in stock. The internet and phones were up and running when we left.
The phones got hot immediately. New phones come jam-packed with apps and set for warp speeds. I spent a couple of days uninstalling apps we don't use and changing settings to slow them down to our retired speed. The tips and helps are excellent, I was able to get it done without having to call.
We use the internet for TV and Bluetooth for security cameras, speakers and old phones we use for everything but calls. Our reception is excellent and the picture is dramatically more clear with beautiful colors, even on our free TV channels.
Electronics constantly change, updating was the best decision for our simple needs. Give em a try, hope you'll be just as pleased and impressed as we are. I believe we're in the right place now.”
“I was there on Christmas eve and was looking for a new phone as a gift to my mom. Joel was so kind, patient and helped me out. Plus Clayton was a kind guy to. Keep up the good customer service guy's. It's so rare these days. Thank you!!!”
“Had the pleasure of working with Mohammad for an equipment upgrade. They do not have phones physically at Costco but they can process everything to be delivered. He was fantastic with providing the normal T-Mobile promotional offers and even inform me about the special Costco membership offers that go along with it. Great experience!!”
“Tiffany at the store was amazing she noticed that I was being overcharged for my phone plan and informed me that I needed to call customer service to fix the reason why. I stayed in the store and fixed the reason. Then we got 2 Apple Watches on our phone plan. Now my phone plan is cheaper than what it was before adding Apple Watches!”
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“the customer service was very nice and generous. Made sure everything was working the way it was suppose to. Definitely recommend this shop for anyone that need help and phone service”