The Verizon store in Decatur offers a wide range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or choose to book appointments and place orders online, with options for free 2-day shipping, same-day delivery where available, and in-store pickup. The reviews highlight both positive and negative experiences. Several customers commend staff members for their kindness, patience, and willingness to go above and beyond. For instance, one reviewer praised a representative named Courtney for making their experience the best in 20 years as Verizon customers, and another appreciated Hope for locating a hard-to-find phone and assisting with data transfer. A staff member named Lauryn was also praised for quickly and professionally helping a customer’s daughter set up her phone. However, some reviews mention issues such as staff not providing clear information about services, resulting in unnecessary costs and hassle. One customer felt the service was disorganized and dismissive, especially when a staff member left to lunch after charging a service fee without proper communication. Despite these mixed experiences, the store maintains a clean environment and generally friendly staff. Overall, the store strives to provide helpful service, with some standout employees making the experience positive for many customers.
Very happy and relieved with my experience at this location. I was helped by George who made the experience painless and easy. Great customer service!
May 2026
We had amazing customer service from James - he fixed a problem on my phone that no one else had been able to figure out. Great store! Thank you so much!
May 2026
Just dropping off my daughter's phone for a turn-in. Easy, and no problem.
