The Verizon store in Decatur offers a wide range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or choose to book appointments and place orders online, with options for free 2-day shipping, same-day delivery where available, and in-store pickup. The reviews highlight both positive and negative experiences. Several customers commend staff members for their kindness, patience, and willingness to go above and beyond. For instance, one reviewer praised a representative named Courtney for making their experience the best in 20 years as Verizon customers, and another appreciated Hope for locating a hard-to-find phone and assisting with data transfer. A staff member named Lauryn was also praised for quickly and professionally helping a customer’s daughter set up her phone. However, some reviews mention issues such as staff not providing clear information about services, resulting in unnecessary costs and hassle. One customer felt the service was disorganized and dismissive, especially when a staff member left to lunch after charging a service fee without proper communication. Despite these mixed experiences, the store maintains a clean environment and generally friendly staff. Overall, the store strives to provide helpful service, with some standout employees making the experience positive for many customers.
I have visited this store on three occasions. I always receive great service. My problem, issue, or purchases are handled at the highest level of customer service from all the members of the team.
November 2025
This location offered fantastic customer service. Was able to resolve the issue at hand during this first visit.
November 2025
Staff was very helpful and friendly. The lady that assisted me even put my privacy screen on my phone for me and I didn't even purchase it from them.
