Verizon offers a range of services including mobile phones, 5G home internet, and business solutions. Customers can visit their store in Duluth for personalized assistance or use the online platform to schedule in-store appointments and place orders with options for free 2-day shipping, express lockers, and same-day delivery where available. Reviews indicate mixed experiences at the store. While some customers have noted that the customer service could improve, others have praised individual employees for their quick and effective help. One customer highlighted a salesperson who activated their phone in under five minutes, emphasizing the value of in-person service compared to online support. However, there are concerns about the overall shift in customer service culture, with some feeling that the service approach has become less customer-focused. Despite these mixed reviews, specific employees like Rafael and Kel have received commendations for their excellent service. Overall, while Verizon has room for improvement in customer service consistency, many customers appreciate the knowledgeable staff who can resolve issues quickly.
After several bad experiences at other Verizon Wireless stores, Angela at this location was able to solve all of our problems in under 10 minutes! Thank you so much, Angela and team :)
June 2024
Was there earlier this month. The manager on site could do a little better at customer service. Other than that no complaints. Pretty mediocre experience, but nothing terrible.
January 2024
The store is not as passionate for customer service as they were, the order in which you receive service based on your arrival is not accurate and correct.The culture at Verizon Wireless is shifted to Take it or Leave it.
