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“Detroit was very polite and professional. He helped me with an issue that I'd been trying to get resolved for a whole week. He was very patient and adamant about making sure I was satisfied before I left there. What took 7 days with many others reps, took 30 minutes with him. I appreciate your help and kindness. He definitely defines above and beyond!! This guy gets 10 starts for being exceptional!!”
“I discovered the cellular data feature on my iPad conveniently stopped working while I was at the airport. Before making my connecting flight I sat on the phone with Verizon's tech support and it was the most frustrating experience ever. Instead of listening to my issue the gentleman insisted on taking me through a series of loosely related troubleshooting actions ( I get it he had to.. it was still frustrating). He then transfers me to a "tier two" tech support member who ended up NOT being tier two and took me through the same exact steps. By this time I had to board my flight home. What does this have to do with the Evans store? When I landed, I drove straight to the Verizon store, explained what was going on to Eric and LITERALLY within 10 minutes I had a new SIM card, a functioning iPad and was back in my vehicle headed home. He was very friendly, helpful and LISTENED! Give that man a raise!”
Internet Service Providers
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“Exceptional service from Summer!
I visited this Verizon store and was immediately greeted by Summer at the welcome desk. She was kind, professional, and very informative—she helped us efficiently with our business account and made the process easy. Her friendly, personable approach and attention to detail make her a true asset to the store. Thank you, Summer!”