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“I would like to thank Raymond for resolving all of my issues when it came into the store! He was great help with making things so much easier. Excellent customer service !!”
“I picked up wrong product, I reached at store for exchange, they explained their policy about exchange very well. I was not eligible for exchange but they help me in getting product of my choice by issuing gift card and paying my amount back through that.”
“I can honestly say, this was the best customer service I have ever had at a cell phone store. The staff was friendly, personable and knowledgeable. Ali, Finn and Erica helped me get everything set up with no issues. Highly recommend.”
“Rickey at Verizon provided an outstanding experience from the moment we walking into the store to the time we departed. He is extremely knowledgeable about every aspect of technology (new phones, hot spot, etc. and made our entire upgrade process smooth and easy. We upgraded two phones to the iPhone 17 Pro Max and one phone to the iPhone 17 Pro, and Rickey explained everything clearly from start to finish. His positive attitude, professionalism, and patience truly stood out. Excellent customer service, takes the time to explain details and a great overall experience — highly recommend working with Rickey! Everyone needs to ask for Rickey once you walk into the store. ?????”
“I discovered the cellular data feature on my iPad conveniently stopped working while I was at the airport. Before making my connecting flight I sat on the phone with Verizon's tech support and it was the most frustrating experience ever. Instead of listening to my issue the gentleman insisted on taking me through a series of loosely related troubleshooting actions ( I get it he had to.. it was still frustrating). He then transfers me to a "tier two" tech support member who ended up NOT being tier two and took me through the same exact steps. By this time I had to board my flight home. What does this have to do with the Evans store? When I landed, I drove straight to the Verizon store, explained what was going on to Eric and LITERALLY within 10 minutes I had a new SIM card, a functioning iPad and was back in my vehicle headed home. He was very friendly, helpful and LISTENED! Give that man a raise!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Best AT&T store I've stepped into. I usually avoid these places due to crowds and lackluster service...this store helps move that perspective back toward center.”