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8:45AM - 5PM
16 Forest Pkwy, Forest Park
Nurseries And Gardening
“Faye’s Nursery has been my “go to” for plants as a business. They operate with respect, and empathy when we need help each time. The Heavenly & Handy team loves working with them as we’ve become like family since our start in 2018. We truly appreciate their help!”
8:30AM - 5:30PM
252 N Main St, Jonesboro
Nurseries And Gardening
“I got in and the fertilizer I wanted was much cheaper than the online price..the store was clean and neat however, I did go around 11am..I was surprised to get a goody bag on my way out which is very usable..this place an alternate to the big home and gardens giants, you can get in and out and find good help if needed and not feel overwhelmed”
“They have most of the things you'd need to run a farm. Fertilizer, seeds, starter plants, compost, animal feed, including dogs, vermin control, feeding bowls, even chickens and rabbits. Glad I found them.”
“I wanted to share my experience today because, although it did not start off well, Halley completely turned it around for me.
When I first came in, there was an employee in uniform speaking with a couple of customers. I understood that she was assisting them, so I waited patiently. However, as their conversation appeared to be wrapping up, I expected that at some point I would at least be acknowledged.
That never happened.
I was clearly looking around as someone who was unfamiliar with the store and needed assistance. The employee walked past me without saying hello, asking if I needed help, or even acknowledging that I was there. She eventually went toward the register area and continued interacting with other customers, while I remained standing there waiting for assistance.
I don’t expect an employee to immediately drop what they’re doing when another customer walks in. I do, however, believe that a simple “Hello, I’ll be with you shortly” or “Let me know if you need any help” is basic customer service. Unfortunately, I was left with the very strong impression that this employee simply did not want to assist me.
Then Halley came inside from the nursery area.
She immediately made eye contact with me, greeted me warmly, and asked how I was doing. That small gesture completely changed the tone of my visit.
I explained that I was looking for a particular plant because my mother passed away, and I am trying to replace a special plant that was originally given to our family in her honor. Halley listened to me, treated me with kindness, and genuinely tried to help.
She even gave me a card and told me to email her with information about what I was looking for so she could help me find the right plant.
THAT is customer service.
I want to make sure Halley receives recognition because she turned what was quickly becoming another disappointing experience into a positive one. I had actually just left another nursery after an unpleasant experience there, so being ignored when I first arrived here was particularly discouraging. Halley had no way of knowing any of that when she first saw me. She simply saw a customer, acknowledged me, welcomed me, and offered to help.
I’m sharing the negative portion of my experience not to attack anyone, but because I believe management should be aware of how customers are being received. No customer should have to wonder whether an employee wants to help them or feel as though they need to chase someone down or beg to be acknowledged.
I’m also sharing the positive portion because employees like Halley deserve to be recognized. Her kindness, professionalism, and willingness to help are the reason I left feeling completely different about this business than I did when I first walked in.
Thank you, Halley. You truly saved the experience for me, and I appreciate the kindness you showed me during a purchase that has a great deal of personal meaning.”
“Great customer service. I received a call yo ensure that I was home to receive my fresh beautiful flowers. Friendly young lady that delivered. Thank you for attention to details.”
“Lolly was so so so helpful! She was very knowledgeable about all of the plants and was able to help me find two that would work for me/ the lighting situation in my house. She also potted the plant and put it in my car for me which is so above and beyond. ❤️”
“Very cool place to check out! I absolutely love ceramic pots and garden decor and this place does not disappoint. It has a ton of inventory. Very nice owner! I will be back!”
“Phenomenal customer service!
I had an excellent experience at this location. From the moment I arrived, the customer service was outstanding. Emily, Mary, Charles, and Stephen were all incredibly helpful, professional, friendly, and willing to go the extra mile to make sure I was taken care of.
It’s refreshing to encounter a team that genuinely understands what great customer service looks like. Every person I dealt with made a positive impression.
Five stars all the way — and a special thank-you to Emily, Mary, Charles, and Stephen for making this such a great experience! I'll drive 30 minutes (from my home) gladly for this !! Thanks again.”
“If a young lady that they sent to my house was very sufficient. I appreciate her. She appeared to go beyond the measures to help me get my tuna. And to help me with anything else, questions that I had out there, she was clean. She cleaned up behind herself and she did a great job. Thank you ma'am thank you”
“My husband and I were looking for Italian style terra-cotta planters for our patio and hoped we might find something here having never been. We arrived early around 10:30AM on a Sunday and the garden was locked, we had to go inside and request to enter it but we were very readily greeted and quickly guided over with someone who could open the gate for us. What an incredible selection! And incredibly priced! We immediately found what we were looking for and were concerned because no pricing was available. He called over to his manager and got us an incredible price! We are already making plans to come back and buy more!”
“The women in the painting department Miss Carolyn and and Britney was so efficient and very helpful. I came in to color match and they knew exactly what color I needed my wall turner our amazing and I’m grateful for their patience and expertise thanks for helping me on yesterday”
“This post is a couple of weeks overdue. I went to Home Depot on Mt Zion to pick up a 100 ft extension cord that I had found on the app. The app said there was 58 at the store but when I got there the shelf was empty. An employee by the name of Malcolm was extremely helpful in listening to my dilemma and solved the problem by finding the cords. This is the kind of service that keeps me coming back to Home Depot.”
“Maria in Customer Service was absolutely wonderful! She was friendly, personable and had a smile on her face the entire time. She was incredibly helpful and assisted me with a positive attitude, which really stood out to me.
It’s not every day that you encounter someone who provides such great customer service, and Maria truly deserves recognition for the way she treats customers. She is a great asset to the team and deserves a raise! Thank you, Maria, for making my experience such a pleasant one.”
“I have never in my life visited a Home Depot . If you can imagine upon entering the store I was very overwhelmed ! I went searching for a box that I could store very small thing in and some other miscellaneous items. I was walking around for approximately 5 minutes and asked two young gentlemen if they could help me . There names are Jacori and Tyroniq . Both young guys went above and beyond to provide me the best help they could . While I did not find the item , I found a store with great service and help that I will return to.”
“The ability to get wood cut to length is great. Good supplies and was able to make some cool art for my place from home depot. One 1.5 pressed wood veneer sheet cut to size by their helpful team.”
“Wayne was the greatest help! Busy man, he is in the Painting and Flooring department and came to help me in the Hardware department. Amazing craftsmanship he taught me. Changing the lock in a knob is very interesting! Wayne was friendly, thoughtful, and fast. Something you don’t find in customer service now a-days!!!”
“Tekkie the one and only was the absolute best. Doing a DiY project and really a beginner with lumbar and she helped me get everything I needed and helped cut the studs. 100% recommend”
“Good day!I recently stopped by the "Home Depot Jonesboro, GA location".I went in seeking assistance with a weed eater I'd purchased a few years ago from one of your locations.I had the "Awesome pleasure " of meeting some of "The Best associates" Home Depot has to offer!!I'd like to take a moment and say "Thank You " to Leo, Mary, Joel & Richard"!!"You all were so Helpful, Patient & just down right Pleasant"! "A True Asset to Home Depot & your Customers "!!! These associates stayed with my issue until it was fixed & had the Most Pleasant demeanors"!! "Very Positive ". "If you need assistance & "The Best Customer Service"!!...Here's your "Home Depot"!!”
“Pretty standard Home Depot. It does have the tool rental center, which is nice. Getting help is an issue, even for Home Depot standards. There appear to be only a small handful of employees you can actually ask for help...and the ones that are on the clock seem to make themselves scarce. Nonetheless, my experience was good.”
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“The people here are very knowledgeable and helpful especially if you are trying to do it yourself. They did not have what I needed on the property but ordered what I needed. I have purchased plants and shrubs here before and I will be returning.”