“I want to give a HUGE shoutout to the Verizon team in Griffin, GA (Store 2252601).
From the moment I walked in, every representative was welcoming even while assisting other customers, they made sure to acknowledge me. That alone stood out.
I had the pleasure of working with on March 19, 2026, about an hour before closing. I had been dealing with an ongoing issue for 2–3 weeks trying to transfer my services back to Verizon from AT&T. I had spoken with multiple representatives over the phone with no resolution and was honestly at the point of giving up.
Therrick completely turned that experience around.
He took the time to review my account notes, quickly understood the situation, and got to work. He explained everything clearly, walked me through each step, and made sure I understood what was happening. He helped successfully port my number back, set up my Bring Your Own Device, added my Apple Watch, and even got me set up with Verizon Home Internet.
He also made sure I was on the best plan possible comparable or better than what I had before and explained everything in a way that made sense.
What really stood out was his patience, knowledge, and ability to make a frustrating situation feel easy. I left the store fully set up, confident, and honestly relieved.
After weeks of stress trying to fix my service, Therrick made it all worth it. Experiences like this truly matter. Thank you again!”
“We thought our antenna was out. Jeff came, very promptly, checked it out and found that replacement of an inexpensive part solved the problem. He is prompt, efficient, friendly and honest. Do not hesitate to recommend him!”
“Andrea (hope this is your name)deserves a raise. She was handling easily 3-4 things at a time all while staying calm and assisting effectively. I did not see manager on her badge which was weird to me because the other two associates were fairly new and had plenty of questions. Mind you no complaints from me. All while two new associates were in the store who had a bunch of questions one person made it five stars. Andrea( I hope I got that name right). She needs to be amazing manager. If not here she would do amazing things in an open manager position. I say this as an old Verizon third party employee lol.”
“I was in a bind for a last minute birthday request for my daughter. She wanted to upgrade her IPhone 13 mini, as an Android user the only way to truly upgrade an IPhone is to switch to Android, but I digress.
The gentleman worked with me to find a way to purchase her phone and keep my service cost with a couple of pennies from where it already was.
That is a cellular miracle nowadays. I am very thankful. I don't remember his name but he even switched her service and she didn't even know before I got a chance to present it to her at home an hour later. With a teenager I consider that a birthday miracle.”