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“I had a truck rented in a neighboring town and was unable to pick it up due to weather conditions. I spoke with Bobbie who helped me navigate the process of cancelling my old reservation and making a new one here in the Augusta area. She even helped me with working around the difficulties of dealing with the main customer service line. I feel that she went above and beyond what was necessary and seemed to know the ins and outs that made my experience much less stressful.”
“My car purchasing experience was beyond amazing and QUICK! I had two little rug tata running around and Nick was such an amazing accommodating man! As well as the wonderful sales woman takkk black woman forgot to get her name ! These people made me feel safe in such a scary process !”
“One of the best car buying experiences I have ever had. I was looking for a used vehicle for my son when a good friend of mine recommended Wallace, she and her husband had bought several cars there over the years for their kids, so I decided to check them out. First impression was made searching the website and looking at their current stock I thought the website was very easy to navigate and I appreciated all of the information they had on each vehicle. Once I found a few that would fit my sons interests I drove to to lot and was met by Mr McCoy but not like a typical care salesman he just wanted to say hello introduce himself and let us know he would be there if we had any questions. There was zero pressure and his warmness gave me an instant feeling of trust. I showed him what I was looking at online and together we walked the lot. Once I chose the vehicle and drove it I was met by Mr Wallace to do the financing. I can say honestly I felt as if I had made instant friends. I appreciate Kevin Wallace and Mr McCoy working with me and providing exceptional service! I have always purchased new cars at big car lots and this experience far exceeded my expectations. All of the vehicles I tested and researched from Wallace were low mileage and had a lot of helpful descriptions. I would recommend them to anyone looking for a vehicle. They are there to sell you a car but to sell you a car that you want and that fits in your budget with zero pressure and they treat you like family! Thank yall so much!!!”
“Amazing customer service from Morgan who help me May 2nd , store was busy but she was professional , sweet , and very time efficient. Ended up get me a better& bigger vehicle with the same rates as the original car I booked online . Very pleased with the experience & location as always ?”
“Kimberly was beyond nice. Very kind even though I was keeping her a few past closing. Made a personalized follow up call and was a shining star in a not so great situation!”
“We rented an 8-passenger van to transport visitors from Europe around Georgia. Waters' staff was courteous, knowledgable, and efficient. Van was clean and well maintained. Price was very fair. We recommend Waters to anybody with transportation needs.”
“Troy at the Augusta mall Budget is by far the best employee I’ve ever worked with. His knowledge and expertise ensured that I was able to secure a car in a timely manner. He helped get myself and two others get cars even after the Augusta airport told us they didn’t have any. I will always recommend this location to any who travel trough Augusta.”
“I was worried by the negative reviews for the mall location. However, I was pleasantly surprised by my experience.
My vehicle was here, ready and I was gone within half an hour. The car was clean, serviced and ran very well.
The return was painless as well.
As long as you show up early, take care of the car and return it on time, you’re not gonna have issues at the Augusta Mall location.
I will definitely rent here again.”
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“Excellent experience with enterprise Grovetown this morning. Lauryn was awesome! She was very polite, answered all my questions and got me in my rental in no time. Great job!”