“Wonderful staff and incredible dedication to providing amazing customer service. The Challenger's windshield wiper broke off while driving at 4 am. Enterprise did everything they could to resolve the issue.”
“Ruby had to be the most memorable customer service experience I’ve ever been a part of. She not only got me situated with my Rental Coverage Protection, but kept her word by reaching out the following day to make sure I had everything I needed. As a business owner myself, I could only hope to have someone on my team in the future that resembled Ruby, and the way she created such a welcoming environment just over the phone.”
9AM - 12PM
699 N Anderson Rd, Rock Hill“Vince and Jay deserve 5-stars and more. A nearby Hertz Location rented me a car that was clearly unsatisfactory. These two gentlemen took the time to understand my issue and used their problem solving skills to deliver a solution. This is the only reason why I will continue to do business with Hertz. Please have your nearby stores to job shadow with this location for proper customer service training.”
“Reserved premium vehicle but was issued a Kia SUV with no optional equipment such as a sunroof or leather seats. Vehicle had not been washed, only did a quick vacuumSaid he was sanitizing car but there wasn't a clean, fresh smell. Disappointed considering cost of rental. I expected premium car options.”
“This Avis location not only restored my confidence in the brand, but exceeded my expectations as a service provider. The manager, in particular, demonstrated exceptional dedication by going above and beyond to deliver outstanding customer service. It is a small branch and they have their limitations, but everyone there was kind and patient and did everything they could to make sure my wife and I got the car we wanted and were satisfied. I can't say enough about the manager and his team. What a class act. Anytime I come to Charlotte I will rent my cars from here. Thanks Again if you read this!!”