“The store was clean as a whistle. I did have to wait for about 15 mins because others were being serviced.
Jay was the person to help and she got the job done. She was very clear with everything and was fast at it. I’d recommend going to her when she is there.”
“Very sweet and prompt service I received from Kelly and Jennifer the manager help guide to ensure my daughter will enjoy her new phone. I definitely appreciate them staying open til 8pm like it states online they waited for me and got me squared away Happy Holidays thank you guys again!!”
“Anastasia was so helpful, patient and professional. Provided excellent customer service. Was in the store late 2/28/26 and she quickly assisted in the purchase and transfer of our phone information. The k you Anastasia”
“Susie gave me some of the most kind, thoughtful, engaging, and just downright phenomenonal customer service I ever received. I came in to deal with a mistake another employee made and she handled everything with so much care and grace and took care of me like I was someone in her family. She definitely needs a promotion or raise!!! Couldn't have asked for a better employee to help me with my phone!! If you're going in for a new phone or anything please ask for Susie ?”
“Mikaiya was amazing helping me navigate iPhone issues! She was so pleasant and so tech savvy! One of the best customer service people I have ever encountered! Kudos to her!!”
“This time I arrive at T-Mobile and was greeted by gentlemen at the door eager to assist. I was assisted by Lateesa who had taken my phone call earlier and assured me she could help me. She walked up to greet me and accomplished exactly what I needed done. She engaged with me while she assisted me and created a very kind and pleasant experience. Thanks for employing Lateesa - she has an amazing spirit!!!”
“A pretty helpful place when you need to find something like phone cases, but the staff does speak mostly Spanish with a little bit of English. The staff helped us find a phone case to the phone we had, since they didn't have the exact phone casing type we had they tried to find something similar. We didn't find one the fit just right but overall great customer service!”
“Artiese and boochi are awesome!!! Helped my grandmother out when she really needed the help. I really appreciate you guys helping her out with her phone issue. She is very happy and we’re happy yall helped her.”
“Wait time was less than 10min and the staff was very helpful. All the associates were actively working with customers and getting to people as quickly as possible”
“Dymetra worked hours with me on 3 cells, including transferring companies, data, trouble -shooting, and making sure all was good with the world.
She is over-the-top, offered amazing customer service, and was friendly, too!
Ask for her!”
“Tasha helped turn me around to a wonderful place. Her patience got all the kinks out of my phone and now I am a happy senior. My grands don't have time but Tasha is as good as it gets! Thank you so much.”
“Nailah gave excellent great service I would recommend her for any and everybody she’s very patient and kind and also understanding she’s such an amazing person my experience being a new customer has been very much indeed the best because Nailah”