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“Muraad was very patient and took the time needed to help my mother transition to a new phone. We appreciate people who exhibit patience and genuine kindness. Thank you for making this transaction seamless!”
“The store was clean as a whistle. I did have to wait for about 15 mins because others were being serviced.
Jay was the person to help and she got the job done. She was very clear with everything and was fast at it. I’d recommend going to her when she is there.”
“Very sweet and prompt service I received from Kelly and Jennifer the manager help guide to ensure my daughter will enjoy her new phone. I definitely appreciate them staying open til 8pm like it states online they waited for me and got me squared away Happy Holidays thank you guys again!!”
“Anastasia was so helpful, patient and professional. Provided excellent customer service. Was in the store late 2/28/26 and she quickly assisted in the purchase and transfer of our phone information. The k you Anastasia”
“Susie gave me some of the most kind, thoughtful, engaging, and just downright phenomenonal customer service I ever received. I came in to deal with a mistake another employee made and she handled everything with so much care and grace and took care of me like I was someone in her family. She definitely needs a promotion or raise!!! Couldn't have asked for a better employee to help me with my phone!! If you're going in for a new phone or anything please ask for Susie ?”
“Mikaiya was amazing helping me navigate iPhone issues! She was so pleasant and so tech savvy! One of the best customer service people I have ever encountered! Kudos to her!!”
“My mom and I visited T-Mobile today and had the absolute best experience thanks to Shelsey! From the moment we walked in, she greeted us with a warm smile and made us feel welcomed and comfortable. She took her time walking us through all the best deals available, answered every single question we had (and we had a lot!), and never once made us feel rushed.
Shelsey was extremely knowledgeable, professional, and above all, patient.She truly went above and beyond to make sure we left satisfied and confident in our choices. You could tell she genuinely cared about helping us find what worked best for our needs. It’s rare to come across someone so personable and helpful, and we’re so grateful we had her assisting us today.
T-Mobile, you’ve got a gem on your hands—Shelsey deserves all the praise! We left with great deals and even better vibes. Highly recommend asking for her if you visit. ?”
“A pretty helpful place when you need to find something like phone cases, but the staff does speak mostly Spanish with a little bit of English. The staff helped us find a phone case to the phone we had, since they didn't have the exact phone casing type we had they tried to find something similar. We didn't find one the fit just right but overall great customer service!”
“Artiese and boochi are awesome!!! Helped my grandmother out when she really needed the help. I really appreciate you guys helping her out with her phone issue. She is very happy and we’re happy yall helped her.”
“Wait time was less than 10min and the staff was very helpful. All the associates were actively working with customers and getting to people as quickly as possible”
“Dymetra worked hours with me on 3 cells, including transferring companies, data, trouble -shooting, and making sure all was good with the world.
She is over-the-top, offered amazing customer service, and was friendly, too!
Ask for her!”
“Tasha helped turn me around to a wonderful place. Her patience got all the kinks out of my phone and now I am a happy senior. My grands don't have time but Tasha is as good as it gets! Thank you so much.”
“I had a fantastic experience working with AJ at Xfinity! From the moment our conversation began, AJ was incredibly helpful, patient, and knowledgeable. They took the time to understand my needs, clearly explained all my options, and made sure I felt confident in my decision. It’s rare to find someone who combines professionalism with genuine friendliness, but AJ nailed it. Their customer service exceeded my expectations, and I left the interaction feeling well taken care of. Thank you, AJ — Xfinity is lucky to have you!”
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“She was very helpful also very knowledgeable about phones ... I was in a rush to get my phone updated because I dropped it in water and she was able to get my things transferred quickly ... very appreciated thank you jasmine for you customer service !”