The Verizon store in McDonough provides mobile devices, 5G home internet, and business services. Customers can schedule appointments, place online orders, and choose from convenient options like in-store pick-up, free two-day shipping, express lockers, or same-day delivery. Reviews highlight excellent customer service and a helpful team. One visitor appreciated the manager's professional assistance in solving a charging issue without pushing an unnecessary phone upgrade. Another customer praised the staff for being engaged and helpful even when the store was very busy, noting the express lockers made for a convenient and easy pick-up experience. Multiple reviews commend specific employees for providing awesome service, from helping with new devices and exploring all applicable deals to offering patient guidance with setting up a new iPad and processing a return. The overall experience at this location is consistently described as great, with a professional and helpful team dedicated to customer satisfaction.
Artiese and boochi are awesome!!! Helped my grandmother out when she really needed the help. I really appreciate you guys helping her out with her phone issue. She is very happy and we’re happy yall helped her.
January 2026
Went into the store to see about replacing my phone. Unfortunately they couldnt help due to my phone being part of the business plan from my company. The rep looked my number up and told me the account was locked for him. He was willing to help but couldnt.
January 2026
Kanin was my rep. I had a great experience with him. He was extremely patient, kind, and very knowledgeable. He took the time to explain everything clearly and made sure all of my questions were answered. Excellent customer service—I truly appreciate his help!
