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“Kevin was an excellent help today! I came in not sure whether I should have a separate phone plan for my mother or add to mine, and he made the entire process incredibly easy and even found ways to get me the best deal. I’d definitely go back to him when I need help again!”
“Simone at the Sugarloaf location is the best. She helped me resolve a billing issue that took weeks. She followed up with me to make sure everything was resolved. Thanks”
“It was great experience visiting this store. Sonia greet me with a smile and helped me to set up my new phone all the time with patience and offcourse not mention her smile was there. Love to come back to this store always. Great customer service with care.”
“I came in to fix my sons 2 month old new iphone. The two ladies fought with their own Customer Service over the phone for more than an hour to get my son a brand new replacement phone. The store manager finally just said 'here Im sending you a new phone. It should be delivered in two days.' It was delivered on the day she said. I was so thankful and impressed with their level of dedication to making sure we got what we should have. Reviews dont amount to how much appreciation they should be getting.”
“I was dreading going in to deal with my upgrade because of the bad reviews and was soooo pleasantly surprised. Everyone was friendly and attentive. Shae helped me and was great. She helped me with a mistake on my billing, got my new phone ordered and had me in and out in no time. The store was also very bright and clean and organized.”
“Love going there ,friendly staff and knowledgeable. These people go out of their way to make you feel comfortable. Been with them for about 8 years. Never had any problems there.”
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“Great experience at this Verizon store. The store was clean and well organized, and the service was excellent. Newton, the store manager, was very helpful and friendly. He took the time to answer my questions and made the whole process simple and smooth. Really appreciate the help and the good customer service.”