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“This store always gets what i need, and Tyriq is such an attentive employee here. I recommend him if yoi ever need to add any lines, or for even a quick tech question! Thanks tmobile”
“Miss Wanda is a great customer service person she got me a great deal and I am so grateful to spend over 2 hours working on my phone getting me a new phone I'm disabled and I'm she's so so loving and caring to customers thank you Wanda God bless you you're good at your job”
“I want to tell you my experience today with Verizon was fantastic. Juice was beyond wonderful. She is kind knowledgeable excellent at her job. I gave her a 100% Credit for being Beyond Above and Beyond. Thank you juice thank you very much for everything you did for me.”
“Brian and his associate were so helpful and knowledgeable. I walked into the store without an appointment, and they immediately assisted me with adding a second phone number to my existing phone, which I had no idea how to do myself.
They were very polite, patient, and kind throughout the process. I’m very happy with the result and truly appreciate his excellent customer service. Thank you guys!”
“T.C. Was absolutely phenomenal in helping me transfer 3 lines to T-Mobile, get 3 new phones, accessories and set everything up. I will send everyone I can to her and to T-Mobile!”
“I'd like to address these comments about Chynna to the owner. Concerning the negative reviews, I've been a customer of Sprint and now Tmobile for more than 15 years and I've been to this store multiple times with issues. I've always been taken care of by the staff. I can't remember the young ladys name(she'll know who she is) that fixed a recurring billing of $20 dollars that for years sprint and tmobile could not remove from my bill, she fixed it in 5 minutes.
Today at my office AT&T came by to check our fiber internet. I was offered a great deal on a business cell plan that would save $80 a month and pay off the $600+ balance on my phone. Like everyone i'm trying to cut costs so I decided to take it, without any fault to Tmobile. AT&T ported my number but was unable to activate service because my phone was locked, i owed money on it. The manager was fixing to leave my office and I noticed I had no service(because the my service was closed at Tmobile). He was unable to fix the problem with AT&T customer service so I came to the Tmobile store.
I explained to Chynna what was going on and even though I was probably a difficult customer to deal with, she remained patient and absolutely professional while we spent a considerable amount of time dealing with the trainwreck customer service at AT&T, who were unable to solve the problem and port my number back to Tmobile. My phone is heavily used in our courier business to communicate with our accounts, obviously this was a major issue for me. Chynna went well beyond what she needed to do to help me all the while she still greeted every customer that walked in while we sat at the table dealing with customer service at AT&T. I also made the situation more difficult because I don't have my password to the original email that I set the account up with Sprint more than a decade ago. Long story short Chynna came up with a solution by speaking extensively with Tmobile customer service whom eventually were able to get me another line on my account and get my phone working. I truly appreciate how Chynna patiently supported me for at least 90 minutes while we slowly came to the temporary solution. I'm still trying to get my number back from AT&T and will remain with Tmobile and try to find a more cost effective cell plan for my needs.
Chynna would have been well within her lane to tell me that there was nothing else she could do(which would have been correct because this was not a Tmobile problem) but she didn't give up and she solved my problem. Thank you Chynna.”
“My experience at the T-Mobile store was fantastic. The expert assistanting me was very kind,caring, and knowledgeable as he assisted me with my defected phone. Mahthir S. didn't rush me nor was he mad in assisting me . He help me set up my new phone. His customer service was top tier. I'm very happy.keep up the great work Ms Dorine Perry”
“Had a great experience at this location! Rina was extremely helpful and patient the entire process. She made everything easy to understand, answered all my questions, and provided great customer service. The store was clean, organized, and the atmosphere was very welcoming!”
“We stopped in this Peachtree Corners Verizon store to check on the specials and Tiana waited on us. She explained the specials and the phones to us WITHOUT a high pressure sales pitch which we really appreciated. We definitely wanted to work with Tiana! She was so efficient and helpful. We ended up buying three new iPhones and the process was pretty much effortless. Thanks to Tiana for making our experience so great! We love our new phones!”
“Excellent service, they helped me with everything and provided me with solutions. The staff is very friendly, the one who helped me was Alvaro, he was very attentive and kind.”
“First I'd like to point out that I came to this location because it had a high rating
I absolutely was not disappointed. As soon as I walked in an associate assisted me.
Now I may have been lucky to have Nevia wait on me but regardless the attention I received put me right at ease. She patiently listened to my concerns and let me know she could definitely help me. I had a phone bought on line with a trade in deal for a free phone. I needed to get my tradein evaluated and a receipt. I also was in need of an additional phone. She took me through process with ease and I never once felt pressured to buy into anything additionally.
She did have a couple of offers but with no pressure. I would give Nevia an A++. So glad she was my associate.”
“Hello, if you need someone to assist you or help with any of your phone needs, Lili is fantastic… she is knowledgeable and has excellent customer service!!”
“Just want to say this is one of the best T-Mobile locations I have visited. I’m not one to do reviews. But I felt this experience deserve to be shared. Upon walking through the door, I was warmly greeted and offered service immediately. Then to follow my multiple questions and issues. Anita took initiative and very professionally navigated me through all my issues and in great detail offered solutions all my questions. She even brought to my attention future issues that I was not even aware of and what to do or how to avoid them. I could not have asked for a better staff and experience.”
“Tee & Karyss gave me the best assistance, and I would also like to show my immense appreciation for Fatima and Tony. These are the greatest T-Mobile employees I’ve ever met. Their energy is genuine and nothing short of amazing!!! Koodos to all of you. God Bless you all❤️❤️❤️”
“I went to get accessories for my phone & Blanca gave me the best service ! I would recommend this store to anyone who's looking for a phone or even just accessories ??”
“Gisselle was extremely helpful, i came in for just a tablet, ended up leaving with a new iPhone 17 (i had an iPhone 12 ) and 2 new tablets after she informed me about the discounts i qualified for. She made me feel welcome, and gave me the full breakdown of my savings ! I strongly recommend this staff and location!”
“Sierra and Astrid were amazing! They were patient and kind. They left us feeling at ease and satisfied. We left Verizon because of their unsatisfactory. We joined T-Mobile because of these two young ladies and their exceptional work.”
“Jay and Henny were very professional and clear in walking me (an older person) through the process of upgrading and setting up my phone. Made the process easy and rectified my issues.”
“Give a shoutout!!!!! to everyone in the Tucker T-mobile store you all know who you are☺️ you guys were awesome.!!!!!!!! you guys helped me you were attentive. you were patient even though there was a lot of things going on for that day keep giving Good Customer Service and you guys deserve four stars to all of you. ?????????”
“I am pleased with this particular location because they have a knowledgeable staff and are customer service oriented and know how to move a line along by handling two customers at a time, where possible. Other locations (now closed BTW) feed customers BS and want to call it steak!”
“I had such a great experience with Toni at T-Mobile! He was incredibly kind, patient, and genuinely helpful from start to finish. Toni took the time to answer all of my questions, made sure I understood everything, and went above and beyond to make the process smooth and stress-free.
It’s not every day you come across someone who truly cares about providing excellent customer service, but Toni definitely does. I really appreciate her professionalism and positive attitude—she made my entire experience a great one!
Thank you so much, Tony!”
“I came in with a lot of questions, and Roberto answered every one of them with patience and professionalism. Couldn’t have asked for a better experience”
“Clean and well stocked. Very helpful. They helped an older feller with his phone. Old timer thought he needed a phone but they helped him reset the device and good as new”
“Was having phone bill issues and when I came into the store I was helped immediately. All my bill issues were fixed in such a timely manner and was so appreciative of the help. This is my first time with Verizon and I am seeing a bright future.”
“I came in to get a phone connected and it took a little long to get it connected but Grethel was patient, kind and funny she made me feel like we have been friends for years and kept me company while we waited for the process.”
“Great customer service. I've gone in twice while trying to determine the best time for me to upgrade my phone. Both associates that helped me took the time to break down the math and help me make the best choice for my new upgraded phone. Left as a very happy customer with ideal new phone for me!”
“I read some of the reviews and I am surprised what has been said. All I received from this store is high satisfaction. The girls were very helpful and knowledgeable. They even helped me get a waiver on the activation fee and I was so happy. I am definitely returning to this location to replace my other phone that was stolen out of my car. Thanks Metro Pcs on Norcross Tucker Rd”
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“Absolutely love T-Mobile Internet. They always work with me when I’m a little late on my bill. It’s very inexpensive. The Internet is a very good quality.”