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“I had a great experience at T-Mobile thanks to Shimiral. She was extremely helpful, patient and took the time to clearly explain everything and make sure all my questions were answered. The whole process was smooth and stress free. Excellent customer service really appreciate the help. Highly recommend asking for Shimiral if you visit this store!”
“Miss Wanda is a great customer service person she got me a great deal and I am so grateful to spend over 2 hours working on my phone getting me a new phone I'm disabled and I'm she's so so loving and caring to customers thank you Wanda God bless you you're good at your job”
“It’s too long of a story for a google review, but I royally screwed up trying to switch plans on my own. The guy at this specific location really helped me out and was super friendly.”
“The wait wasn't long compared to visiting the store in the past a year ago. I didn't have an appointment this visit, So I was expecting to wait. Well worth coming in as Isaiah was very knowledgeable and got me in and out upgrading my devices. Thank you !!?”
“I'd like to address these comments about Chynna to the owner. Concerning the negative reviews, I've been a customer of Sprint and now Tmobile for more than 15 years and I've been to this store multiple times with issues. I've always been taken care of by the staff. I can't remember the young ladys name(she'll know who she is) that fixed a recurring billing of $20 dollars that for years sprint and tmobile could not remove from my bill, she fixed it in 5 minutes.
Today at my office AT&T came by to check our fiber internet. I was offered a great deal on a business cell plan that would save $80 a month and pay off the $600+ balance on my phone. Like everyone i'm trying to cut costs so I decided to take it, without any fault to Tmobile. AT&T ported my number but was unable to activate service because my phone was locked, i owed money on it. The manager was fixing to leave my office and I noticed I had no service(because the my service was closed at Tmobile). He was unable to fix the problem with AT&T customer service so I came to the Tmobile store.
I explained to Chynna what was going on and even though I was probably a difficult customer to deal with, she remained patient and absolutely professional while we spent a considerable amount of time dealing with the trainwreck customer service at AT&T, who were unable to solve the problem and port my number back to Tmobile. My phone is heavily used in our courier business to communicate with our accounts, obviously this was a major issue for me. Chynna went well beyond what she needed to do to help me all the while she still greeted every customer that walked in while we sat at the table dealing with customer service at AT&T. I also made the situation more difficult because I don't have my password to the original email that I set the account up with Sprint more than a decade ago. Long story short Chynna came up with a solution by speaking extensively with Tmobile customer service whom eventually were able to get me another line on my account and get my phone working. I truly appreciate how Chynna patiently supported me for at least 90 minutes while we slowly came to the temporary solution. I'm still trying to get my number back from AT&T and will remain with Tmobile and try to find a more cost effective cell plan for my needs.
Chynna would have been well within her lane to tell me that there was nothing else she could do(which would have been correct because this was not a Tmobile problem) but she didn't give up and she solved my problem. Thank you Chynna.”
“My experience at the T-Mobile store was fantastic. The expert assistanting me was very kind,caring, and knowledgeable as he assisted me with my defected phone. Mahthir S. didn't rush me nor was he mad in assisting me . He help me set up my new phone. His customer service was top tier. I'm very happy.keep up the great work Ms Dorine Perry”
“I came for a screen protector replacement with Mobile expert T.C , Service was fast and easy. She was very humble! I am definitely coming with T.C to finishing upgrading my phone with her in the next coming days! I even got a screen cleaner on my way out! ? go see T.C for any update or Promotions/screen protectors she’ll take care of you!”
“Had a great experience at this location! Rina was extremely helpful and patient the entire process. She made everything easy to understand, answered all my questions, and provided great customer service. The store was clean, organized, and the atmosphere was very welcoming!”
“Seohyeon is the best rep!! Give her a raise!!
I came in with a locked phone problem and she spent HOURS trying every single solution, calling anyone possible. If you're looking to get a phone from someone who cares, come see her!”
“Excellent service, they helped me with everything and provided me with solutions. The staff is very friendly, the one who helped me was Alvaro, he was very attentive and kind.”
“This is the BEST cell phone store around for all carriers (and I have multiple cell phones and carriers). I keep Boost Mobile just because of the staff at this store, specifically Lily, the manager. She has the perfect attitude to customer care. She will help you THOROUGHLY until your problem is resolved. That is rare in the world where people just want to do the minimum. I can't recommend this branch enough, and if Boost has any sense, they will promote the manager Lily to a corporate leadership position in customer care. Seriously.”
“I always love when I encounter professional people, Frances was amazing with helping me pick out my phone. Fix the settings on my phone and helping me to understand all the things. She also got me an amazing deal and when I needed to call the store back, she gave me her idle time I would recommend this store for anybody they really rocked and I had no wait time.”
“Simone at the Sugarloaf location is the best. She helped me resolve a billing issue that took weeks. She followed up with me to make sure everything was resolved. Thanks”
“It was great experience visiting this store. Sonia greet me with a smile and helped me to set up my new phone all the time with patience and offcourse not mention her smile was there. Love to come back to this store always. Great customer service with care.”
“Cesar patiently assisted me (for over 2 hours) with troubleshooting/setting up my third party hotspot device. He was also able to effortlessly transition my carrier service over to Verizon.
It was an absolute pleasure doing business at this location, and for any Blackvue CM100GLTE users out there, the APN is “vzwinternet” (no username/passwords needed).”
“Tee & Karyss gave me the best assistance, and I would also like to show my immense appreciation for Fatima and Tony. These are the greatest T-Mobile employees I’ve ever met. Their energy is genuine and nothing short of amazing!!! Koodos to all of you. God Bless you all❤️❤️❤️”
“Worked with Henry Mentoe at store 2096 a little after 10 am this morning. I actually called his store because I was sitting outside the T-Mobile store in Alpharetta at 10:05 this morning and it never opened. I called the nearest T-Mobile and spoke with Henry on the phone about what I wanted to do- it was complicated and had to do with my mom‘s account, on which I’m an authorized user. Henry was reassuring and kind and helpful-all of the things that you hope for (and don’t always get ) when it comes to customer service. I would highly recommend this store and working with Henry.”
“I went to get accessories for my phone & Blanca gave me the best service ! I would recommend this store to anyone who's looking for a phone or even just accessories ??”
“Gisselle was extremely helpful, i came in for just a tablet, ended up leaving with a new iPhone 17 (i had an iPhone 12 ) and 2 new tablets after she informed me about the discounts i qualified for. She made me feel welcome, and gave me the full breakdown of my savings ! I strongly recommend this staff and location!”
“Sierra and Astrid were amazing! They were patient and kind. They left us feeling at ease and satisfied. We left Verizon because of their unsatisfactory. We joined T-Mobile because of these two young ladies and their exceptional work.”
“Give a shoutout!!!!! to everyone in the Tucker T-mobile store you all know who you are☺️ you guys were awesome.!!!!!!!! you guys helped me you were attentive. you were patient even though there was a lot of things going on for that day keep giving Good Customer Service and you guys deserve four stars to all of you. ?????????”
“I had such a great experience with Toni at T-Mobile! He was incredibly kind, patient, and genuinely helpful from start to finish. Toni took the time to answer all of my questions, made sure I understood everything, and went above and beyond to make the process smooth and stress-free.
It’s not every day you come across someone who truly cares about providing excellent customer service, but Toni definitely does. I really appreciate her professionalism and positive attitude—she made my entire experience a great one!
Thank you so much, Tony!”
“Clean and well stocked. Very helpful. They helped an older feller with his phone. Old timer thought he needed a phone but they helped him reset the device and good as new”
“I came in to get a phone connected and it took a little long to get it connected but Grethel was patient, kind and funny she made me feel like we have been friends for years and kept me company while we waited for the process.”
“I came in to fix my sons 2 month old new iphone. The two ladies fought with their own Customer Service over the phone for more than an hour to get my son a brand new replacement phone. The store manager finally just said 'here Im sending you a new phone. It should be delivered in two days.' It was delivered on the day she said. I was so thankful and impressed with their level of dedication to making sure we got what we should have. Reviews dont amount to how much appreciation they should be getting.”
“Jacob and Joshua were amazing salesmen! I walked in to get upgrade on my phone and came out with so many great other items bc of the great sales going on now. They both were so knowledgeable and super friendly. And they were really fast and it didn’t take forever like it normally does when you upgrade a phone!”
“Lauryn (sp) was absolutely awesome and helped my college freshman daughter get her phone set up and had us back on track in under 15 minutes tonight! She's a total superhero, and we had a 5star experience at this store because of her professionalism, humor, and kindness!”
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“This store always gets what i need, and Tyriq is such an attentive employee here. I recommend him if yoi ever need to add any lines, or for even a quick tech question! Thanks tmobile”