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“Great customer service the employees actively sought out customers shopping and or needed help while executing sublime service like I'm coming here for all my hardware needs”
“I work up and down the East coast, I can't recall ever having bad customer service at HB. Today was no different, but I realize I have become spoiled. I want to let Zach and the young man with the new harbor freight hat(nice hat by the way) , That I really appreciate them tracking down a part for me. It was clear to me that the gentleman was busy, but stopped what he was doing , got the the computer and tracked down a Serpentine Belt Tool Kit. It may have been a small act to him, but it was greatly appreciated by me. So Zach and your other team member thank you so much!!”
“We went to Tractor Supply to measure lawn mowers. I found the one I want, but by the time I have the money from the IRS, I suspect it will be hard to find one to buy.
It was still a fun visit, as it usually is. My wife enjoyed watching the ducklings. We bought a lot of dog treats, and chatted with other customers.”
“I returned my Eco 20 inch power chain saw in 2024. I am sure it works good, but as an older shopper, it was too much for me to get it to start each time I tried to use it.
Unfortunately I MISSED THE 30 DAY RETURN POLICY FOR POWER TOOLS, AND HAD TO WORK WITH ECHO repair department and if more problems, turn to my Allstate &75.00
3- year extended warranty, for repairs.
When I returned it TJ, Richard and Dominick helped explain how the chain saw should be started step by step and when returning it, to make certain bring it to Home Depot 's Tool shops, and have the gas removed before trying to return it to the Customer Service Counter in the store after the 30 day return policy lapses.
I will make sure to read, and ask carefully the RULES for return of ALL products to Home Depot in the future. Keeping my receipts has been a blessing for me. It shows how I document EVERYTHING I PURCHASE AND BUY FROM HOME DEPOT, to make sure I can get everything that is with in my right, if I ever have a problem!”
“The driver who delivered was great- he was persistent and found my address and then contacted me to make sure it was correct. Then he carried the package into the garage for me. Outstanding service - deserves a raise. Thank you”
“I have high respect for this group of people . I think Woody is an excellent way to go for anything you need . he will give you any advice you need also . Trust in Woody , and you want go wrong .”
“I love this store. Friendly staff. I have had help trying to figure out exactly what I need. Keep in mind, there isn't an employee waiting at each aisle to assist But when I need help I can always get it. The store is huge so I can't expect every employee to know exactly where everything is. I will often check store inventory before heading to the store. Inventory and location of the product is listed with the product on line.”
“I had a good experience with this company.
The employee was very kind and helpful with helping me make sure I chose the perfect stone for our home.
There are so many beautiful stones to choose from at American Stone Company.
The young man who delivered our stones were very professional and knowledgeable with working the dump truck.
We were pleased with how neat the stones were placed in the driveway.”
“I shop at The Home Depot on Mt. Zion Road in Morrow, Georgia. Recently, I purchased a dryer there and worked with an outstanding Appliance Specialist, Mr. Rupesh Soni, who was knowledgeable, friendly, and resourceful. I am most grateful for the experience of working with him. He made sure I understood all of the parameters of my purchase. And when the appliance finally arrived at my home, the Home Depot workmen brought it in my laundry room and made sure it was connected properly.
Abundant thanks, Home Depot Team!”
“Wow! Home Depot Fayetteville, Ga has an outstanding team. I stopped by to grab plywood for a project and all hands were on deck. Their staff is friendly, knowledgeable, and happy to help. Special thanks to Penny "THE GOAT", Nate, Shayman and the nice young lady who helped keep my son calm while we worked out the details. Thanks to them, Home Depot Fayetteville is our new favorite location.
- Jackie Allen”
“It’s my favorite store because of its crew specially one of the manager Ms Britany (CXM I guess) is a superstar. She spared half an hour of her time for me and resolved my problem.”
“It's a nice place, it's a shame I didn't find a capacitor that I was looking for for my air conditioning, I was looking for it urgently, with this heat, but bad luck, they only had it ordered online.”
“Exceptional customer service! I went to Lowe’s because I ordered four bags of mulch when I got there Parker gently put the mulch in my trunk. I stated to him that I don’t think I need all of those bags. I’m only going to get two, with a smile, he suggested that I should keep them, because you never know with mulch. I returned the bags anyway and guess what he was right so I came back to Lowes and I was greeted by Darius at the front door with a welcoming smile, I told him the story and he was able to get Justin to assist me with getting the additional mulch. Justin was very kind. This is my first time at this location and it will not be my last. customer service and a welcoming smile is everything To the customer . Keep up the great work!”
6AM - 10PM
2034 Mt Zion Rd, Morrow
Hardware Stores
“This post is a couple of weeks overdue. I went to Home Depot on Mt Zion to pick up a 100 ft extension cord that I had found on the app. The app said there was 58 at the store but when I got there the shelf was empty. An employee by the name of Malcolm was extremely helpful in listening to my dilemma and solved the problem by finding the cords. This is the kind of service that keeps me coming back to Home Depot.”
6AM - 8PM
1750 Jonesboro Rd, McDonough
Hardware Stores
“I needed help with bathroom vanities and Veronda was very helpful. She was supposedly to be on break, but she took time to walk me to where I needed to go and she continued to assist me by informing me of what i needed to do purchase and have my contractor pick up the item later. Thank you for the great customer service”
“I've been shopping here since my last review and I am happy to say that they have improved a lot, I found workers who helped me find the things that I wanted, it was a good thing to see the changes and I just found one of the best looking bathroom sinks and faucets to upgrade my house.”
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“While this isn't my primary store, I sometimes shop here if I'm going from one job to the next, and I need an item or two that I don't have with me. And I just wanted to add a review simply because they always give me great service, when great service isn't always the norm every place you go. So just a quick thank you for always treating me like you care. These days, good service is hard to come by, and whenever I get it, I like to at least say thanks. Thanks!”