“Great service and excellent pricing for quality products. I went there with one LVP in mind but Chris helped me select a product that was better quality. After reading the specifications of the product he suggested, I discovered it has much less off gassing and came with underlayment attached. I am very pleased to have made the switch and the look is almost identical to the original product I was seeking. Thanks Chris for sharing your expertise. JP loaded my products as if he was loading his own product into his own vehicle. He was careful, attentive and respectful of my property. I am totally extremely impressed with his work ethic. Victor ensured I had everything I ordered. He continued to be courteous and respectful even when I thought something was missing. He thoughtfully told me exactly where to find it in my products, even though he had already pointed it out to my additional driver who I did not communicate with, when I was doing inventory. Overall great experience. Only one minute complaint, my product arrived a day or two earlier than I had been told it would arrive. However, no one called to inform me of the same. As a result, My rating—4.9”
“Great customer service the employees actively sought out customers shopping and or needed help while executing sublime service like I'm coming here for all my hardware needs”
“Benjamin Moore products are very high quality and easy to use with great results. The customer service at this store is above and beyond. They are very personable and accommodating.”
“I went there expecting to drop off my tool. But as soon as I brought them in they started working on them. They had me in and out within 15 to 20 minutes. And they also have great prices. ???”
“I love this store. Friendly staff. I have had help trying to figure out exactly what I need. Keep in mind, there isn't an employee waiting at each aisle to assist But when I need help I can always get it. The store is huge so I can't expect every employee to know exactly where everything is. I will often check store inventory before heading to the store. Inventory and location of the product is listed with the product on line.”
“The ability to get wood cut to length is great. Good supplies and was able to make some cool art for my place from home depot. One 1.5 pressed wood veneer sheet cut to size by their helpful team.”
“Bought an LG washer and dryer this evening. Z, my salesman was superb! Knowledgeable, Professional Friendly, the absolute best service I've ever had. Set me up completely with sale, service delivery parts, installation, and a new Lowe credit card, to add additional savings!”
“Pretty standard Home Depot. It does have the tool rental center, which is nice. Getting help is an issue, even for Home Depot standards. There appear to be only a small handful of employees you can actually ask for help...and the ones that are on the clock seem to make themselves scarce. Nonetheless, my experience was good.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.