Jack's Saw Shop is a local business that has garnered praise from its customers for its exceptional customer service and expertise. Despite being unable to assist with one customer's specific needs, the shop promptly referred them to someone who could, demonstrating their commitment to providing the best possible solution. Customers have expressed their satisfaction with the shop's wide selection of products, particularly Gravely mowers and Stihl equipment, which they have found to be of high quality. The staff's knowledgeability in all aspects of their offerings has been consistently highlighted, with one customer noting that the team, led by Scott, is willing to work with them on any issue. In one instance, a customer who purchased a Gravely zero-turn mower experienced a problem with the machine shortly after delivery. The shop's response was exemplary, with the manager promptly addressing the issue and sending an employee to pick up the mower, troubleshoot it, and return it to the customer the same day. This level of dedication and responsiveness has left a lasting impression on the customer, who appreciated the shop's willingness to go above and beyond to ensure their satisfaction. Overall, Jack's Saw Shop has earned a reputation for its outstanding customer service, knowledgeable staff, and high-quality products, making it a go-to destination for local residents in need of outdoor power equipment and related services.
The most important thing I can say is they know their products. Knowledgeable staff that can answer your questions and provide details about your purchase.
April 2025
If you want the cheapest support, do not go to Jack's Saw Shop. If you want the cheapest parts do not go to Jack's Saw Shop. I bought my mower there 11 years ago.
March 2025
Been going here since 2004 buying quality lawn products that will last for DECADES, not 2 or 3 years. The owners are very knowledgeable hard working people that take care of what they sell. Highly recommend!
