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“Every time I come to this location, I get excellent service. The staff has excellent customer service. Last time I visited the store, shahmeer went above and beyond to help me out and I really appreciate it”
“I'd like to address these comments about Chynna to the owner. Concerning the negative reviews, I've been a customer of Sprint and now Tmobile for more than 15 years and I've been to this store multiple times with issues. I've always been taken care of by the staff. I can't remember the young ladys name(she'll know who she is) that fixed a recurring billing of $20 dollars that for years sprint and tmobile could not remove from my bill, she fixed it in 5 minutes.
Today at my office AT&T came by to check our fiber internet. I was offered a great deal on a business cell plan that would save $80 a month and pay off the $600+ balance on my phone. Like everyone i'm trying to cut costs so I decided to take it, without any fault to Tmobile. AT&T ported my number but was unable to activate service because my phone was locked, i owed money on it. The manager was fixing to leave my office and I noticed I had no service(because the my service was closed at Tmobile). He was unable to fix the problem with AT&T customer service so I came to the Tmobile store.
I explained to Chynna what was going on and even though I was probably a difficult customer to deal with, she remained patient and absolutely professional while we spent a considerable amount of time dealing with the trainwreck customer service at AT&T, who were unable to solve the problem and port my number back to Tmobile. My phone is heavily used in our courier business to communicate with our accounts, obviously this was a major issue for me. Chynna went well beyond what she needed to do to help me all the while she still greeted every customer that walked in while we sat at the table dealing with customer service at AT&T. I also made the situation more difficult because I don't have my password to the original email that I set the account up with Sprint more than a decade ago. Long story short Chynna came up with a solution by speaking extensively with Tmobile customer service whom eventually were able to get me another line on my account and get my phone working. I truly appreciate how Chynna patiently supported me for at least 90 minutes while we slowly came to the temporary solution. I'm still trying to get my number back from AT&T and will remain with Tmobile and try to find a more cost effective cell plan for my needs.
Chynna would have been well within her lane to tell me that there was nothing else she could do(which would have been correct because this was not a Tmobile problem) but she didn't give up and she solved my problem. Thank you Chynna.”
“Great deals prices are perfect from tvs to home audio and car audio they have it all laptops blenders vacuums. Lee is great if need help ask for him! This place still does a great job beeen shopping here almost 10 years now and love it!”
“My experience at the T-Mobile store was fantastic. The expert assistanting me was very kind,caring, and knowledgeable as he assisted me with my defected phone. Mahthir S. didn't rush me nor was he mad in assisting me . He help me set up my new phone. His customer service was top tier. I'm very happy.keep up the great work Ms Dorine Perry”
“Love the prices and good sales services returns accepted but never needed great work guys! Place is still great and honest I really recommend this place! Edit:update This place is still awesome great prices always and good folks who work here! Edit 3... Love this place like a step child loves their new daddy..... Edit 4... Place is still great and has awesome prices I recommend them anyday of the week!”
“I just left this metro location and couldn’t wait to leave this review. Patrice was amazing! I had something wrong with my phone and thought I was going to have to buy a new one( which I wasn’t prepared for so it was going to be tough on the pockets) She had my phone fixed within minutes! She genuinely seemed like she cared and customer service was definitely ⭐️⭐️⭐️⭐️⭐️Thank you Patrice! Definitely my new metro go to..”
“The staff at this location is amazing. They are very friendly and helpful. They work with you as long as you communicate with them. I recommend this location to anyone who's in the Norcross area❤️”
10AM - 8PM
5395 Jimmy Carter Blvd #102, Norcross
Electronics
“This is my 3rd time to Cricket on Jimmy Carter blvd. I purchased a new phone it was time for a replacement. Each time i go there Alba and Alexa are very warm and welcoming. Thank young ladies once again for GREAT CUSTOMER SERVICE. KEEP UP THE GOOD WORK”
10AM - 8PM
6131 S Norcross Tucker Rd, Norcross
Electronics
“I came to the store not expecting too much but the young girls really impressed me, especially the lady with the glasses that was attending me, I was able to buy a simple phone and with there costumer service I was convinced. Very good vibes, definitely coming back!”
10AM - 8PM
2070 Beaver Ruin Rd C, Norcross
Electronics
“ORIANA was supremely knowledgeable, friendly, and helpful! GREAT customer service seems to be rare nowadays, but this was truly a surprising exception! Any manager of the store reading this should know they have a great employee working with them! 5 out 5!”
“We are so thankful we came in today for my mom and everything was solved. Great customer service 1000 stars. We are so thankful we had both women help us and we are so thankful. Guadalupe solved all the problems for my mom and amazing both women customer service thank you for the store. We love the store.”
“Very Quick And Attentive, they listened to what I needed and actually offered me better choices. We looked them all over they let ME CHOOSE what was best for me..Definitely would choose this location for any future business.”
“To put it plain n simple I received really great service at this location centered around actually helping me instead of trying to overcharge or sell me something. The female associate, I believe named Kimmie helped me through the process of getting a phone ready for a great Christmas gift for the fam!
Thanks kimmie”
“Came here to buy phone. I had no idea what to do with my google accoubts and all but luckily.manager at the store restore all my information and set everything for me. Its a good place to buy phones.”
“I was having the most difficult time switching from boost Mobile to MetroPCS and the manager, her name is Anna, was extremely kind to me and I am very grateful for her. She was a complete Angel for me because I had just gotten out of the hospital from having a stroke and her patience was outstanding. I cannot thank her enough and I am very grateful for her”
10AM - 6PM
5050 Jimmy Carter Blvd, Norcross
Electronics
“The customer service is great and the store is clean and organized inside. It’s never busy because the plaza is always empty, so it’s great to come to when you just need to pay your phone bill quickly.”
“Tiffany, the GM at the Jimmy Carter location, came out to my home and personally and made sure my items were delivered and handled properly. There were some issues with one of the pieces due to how it was handled by her drivers but she made sure we were taken care of on the back end. She’s absolutely awesome and definitely takes care of her customers!”
“Went in today to purchase a new phone and was helped by two gentlemen. Both were really nice and helpful, explained some issues that I was having with my old phone and how it compared to the new one. I like that this store requires masks and actually enforces it! They cared about the health and well-being of the many customers that came in while I was there. Keep up the good work!”
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“(Translated by Google) Personally, I have always liked the guy who works there, he is very kind and always tries to help you. One with the promotions is very kind, the truth is, I have no complaints(Original)A mi en lo personal siempre me hagrada mucho el chico que atiende ahí es muy amable y siempre trata de ayudarle. Uno con las promociones es muy amable la verdad no tengo ninguna queja”