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9AM - 7PM
6355 Jimmy Carter Blvd suite B, Norcross
Mobile Phones
“Alex is a beast I went 5 different stores got 10 different price none of which I was happy with. Within 1 hour my phone was fixed for a fraction of the price!!! I’m super happy!!! So glad I went with them!!!”
“Best prices in Norcross — honestly, even for all of Atlanta. The customer service is amazing and they treat you super well, especially if you’re a first-time customer. I even called 10 minutes before they opened just to check prices, and they still helped me. Their service blew my mind, and my phone works better now than it did before. Thank you — I’ll definitely be coming back!”
“It’s too long of a story for a google review, but I royally screwed up trying to switch plans on my own. The guy at this specific location really helped me out and was super friendly.”
“(Translated by Google) Personally, I have always liked the guy who works there, he is very kind and always tries to help you. One with the promotions is very kind, the truth is, I have no complaints(Original)A mi en lo personal siempre me hagrada mucho el chico que atiende ahí es muy amable y siempre trata de ayudarle. Uno con las promociones es muy amable la verdad no tengo ninguna queja”
“My experience was very pleasant!! Diego helped me turned my phone brand new I will definitely come back if I need another device get have everything thank you so much !”
“Every time I come to this location, I get excellent service. The staff has excellent customer service. Last time I visited the store, shahmeer went above and beyond to help me out and I really appreciate it”
“I'd like to address these comments about Chynna to the owner. Concerning the negative reviews, I've been a customer of Sprint and now Tmobile for more than 15 years and I've been to this store multiple times with issues. I've always been taken care of by the staff. I can't remember the young ladys name(she'll know who she is) that fixed a recurring billing of $20 dollars that for years sprint and tmobile could not remove from my bill, she fixed it in 5 minutes.
Today at my office AT&T came by to check our fiber internet. I was offered a great deal on a business cell plan that would save $80 a month and pay off the $600+ balance on my phone. Like everyone i'm trying to cut costs so I decided to take it, without any fault to Tmobile. AT&T ported my number but was unable to activate service because my phone was locked, i owed money on it. The manager was fixing to leave my office and I noticed I had no service(because the my service was closed at Tmobile). He was unable to fix the problem with AT&T customer service so I came to the Tmobile store.
I explained to Chynna what was going on and even though I was probably a difficult customer to deal with, she remained patient and absolutely professional while we spent a considerable amount of time dealing with the trainwreck customer service at AT&T, who were unable to solve the problem and port my number back to Tmobile. My phone is heavily used in our courier business to communicate with our accounts, obviously this was a major issue for me. Chynna went well beyond what she needed to do to help me all the while she still greeted every customer that walked in while we sat at the table dealing with customer service at AT&T. I also made the situation more difficult because I don't have my password to the original email that I set the account up with Sprint more than a decade ago. Long story short Chynna came up with a solution by speaking extensively with Tmobile customer service whom eventually were able to get me another line on my account and get my phone working. I truly appreciate how Chynna patiently supported me for at least 90 minutes while we slowly came to the temporary solution. I'm still trying to get my number back from AT&T and will remain with Tmobile and try to find a more cost effective cell plan for my needs.
Chynna would have been well within her lane to tell me that there was nothing else she could do(which would have been correct because this was not a Tmobile problem) but she didn't give up and she solved my problem. Thank you Chynna.”
“Despite heavy traffic in the store, Tommy delivered exceptional service for me. He was friendly, professional, and very competent in what he does. Best AT&T experience I ever had.”
“Excellent service, they helped me with everything and provided me with solutions. The staff is very friendly, the one who helped me was Alvaro, he was very attentive and kind.”
“My Galaxy, lately was acting wild, any call I recieved, pop-ut as WatsUp with my son's call, tring to fix it myself but I can't, went to At&T
Store, the tech find out it was acting that way because, driving mode,..”
“My experience at the T-Mobile store was fantastic. The expert assistanting me was very kind,caring, and knowledgeable as he assisted me with my defected phone. Mahthir S. didn't rush me nor was he mad in assisting me . He help me set up my new phone. His customer service was top tier. I'm very happy.keep up the great work Ms Dorine Perry”
“Raul was a well-informed and kind technician. He was able to source my Google pixel 9 screen and back glass and was able to do the repair very quickly even with having to order parts for a price that I was happy with.
Thank you”
10AM - 8PM
6200 GA-13, Norcross
Mobile Phones
“I went to get accessories for my phone & Blanca gave me the best service ! I would recommend this store to anyone who's looking for a phone or even just accessories ??”
“I just left this metro location and couldn’t wait to leave this review. Patrice was amazing! I had something wrong with my phone and thought I was going to have to buy a new one( which I wasn’t prepared for so it was going to be tough on the pockets) She had my phone fixed within minutes! She genuinely seemed like she cared and customer service was definitely ⭐️⭐️⭐️⭐️⭐️Thank you Patrice! Definitely my new metro go to..”
“I was actually in the store because I had returned a u haul here... Fast forward a couple of months and I needed to moved some larger boxes & other things so I came back here because they were very friendly. Skip til the next day when I returned to truck... I struck up a conversation with the gentleman that owns the place, he is super nice and as we were discussing cell phones I came to learn he is extremely knowledgeable in the area!!
I am going back to see him in a few days (Shhhhh... It's a surprise?) gotta help Santa get everything on his list!!”
“Very Quick And Attentive, they listened to what I needed and actually offered me better choices. We looked them all over they let ME CHOOSE what was best for me..Definitely would choose this location for any future business.”
“This is my 3rd time to Cricket on Jimmy Carter blvd. I purchased a new phone it was time for a replacement. Each time i go there Alba and Alexa are very warm and welcoming. Thank young ladies once again for GREAT CUSTOMER SERVICE. KEEP UP THE GOOD WORK”
“We are so thankful we came in today for my mom and everything was solved. Great customer service 1000 stars. We are so thankful we had both women help us and we are so thankful. Guadalupe solved all the problems for my mom and amazing both women customer service thank you for the store. We love the store.”
10AM - 8PM
6131 S Norcross Tucker Rd, Norcross
Mobile Phones
“I came to the store not expecting too much but the young girls really impressed me, especially the lady with the glasses that was attending me, I was able to buy a simple phone and with there costumer service I was convinced. Very good vibes, definitely coming back!”
“(Translated by Google) Excellent service the lady who works there is very kind and patient(Original)Exelente servicio la señorita que trabaja hay muy amable y paciente”
“Clean and well stocked. Very helpful. They helped an older feller with his phone. Old timer thought he needed a phone but they helped him reset the device and good as new”
10AM - 8PM
2070 Beaver Ruin Rd C, Norcross
Mobile Phones
“ORIANA was supremely knowledgeable, friendly, and helpful! GREAT customer service seems to be rare nowadays, but this was truly a surprising exception! Any manager of the store reading this should know they have a great employee working with them! 5 out 5!”
“I came in to get a phone connected and it took a little long to get it connected but Grethel was patient, kind and funny she made me feel like we have been friends for years and kept me company while we waited for the process.”
11AM - 7PM
5050 Jimmy Carter Blvd, Norcross
Mobile Phones
“The customer service is great and the store is clean and organized inside. It’s never busy because the plaza is always empty, so it’s great to come to when you just need to pay your phone bill quickly.”
“Came here to buy phone. I had no idea what to do with my google accoubts and all but luckily.manager at the store restore all my information and set everything for me. Its a good place to buy phones.”
“Monica is so gorgeous and sweet. She is the hottest woman I’ve ever seen in my life and she’s so helpful. Every time I go get my phone serviced she always greets me with the cutest smile. She’s so flirty and when she turns around I feel I’m going to die. You’re the best and I love you!”
“Spectacular customer service, best prices ever, got an iPhones including the first month payment and case + glass protector for less than $100, where can you get these crazy prices? The answer is nowhere other than metro, unlike the unfriendly other companies at metro you get the best service and the best prices, knowledgeable & friendly staff as well, thank you metro”
10AM - 8PM
6200 Buford Hwy, Norcross
Mobile Phones
“Great customer service. I've gone in twice while trying to determine the best time for me to upgrade my phone. Both associates that helped me took the time to break down the math and help me make the best choice for my new upgraded phone. Left as a very happy customer with ideal new phone for me!”
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“Great staff I need doing flex finance to take home new iPhone 17 pro max in easy month payments.
Thank you to Sofia, Estefania, Aylin, Winy all were super great”