Johnston & Murphy is a store known for its phenomenal and extraordinary customer service, where the staff is friendly, attentive, and demonstrates a customer-first mentality. The service quality is outstanding, with employees showing great product knowledge and a hands-off approach unless help is needed, at which point they become very attentive. Customers report experiences where the staff goes above and beyond to resolve issues, such as finding specific shoes no longer available in the needed size.
The store offers quality, stylish, and contemporary footwear, including dress shoes. Shoppers find great value and great quality in the footwear, often purchasing several pairs. The overall experience is one of outstanding service at an outstanding store, where it is hard to find service like this these days. The combination of friendly staff, great customer service, and quality products makes Johnston & Murphy a recommended destination.
Bishop had the best customer service. Attentive to all customers and myself. Knew every product shoe belt socks shirt pant etc.. in the store was very knowledgeable and helpful
September 2022
Great experience with Store Manager Tracey today! She is very personable and helped me find exactly what I needed.
July 2022
Great contemporary styles, 23 y/o hit every shoe store in Tanger, bought quality and great value footwear here. I was surprised how well J&M 'gets it' in 2022. Staff is friendly and hands off unless you need their help, then very attentive.
