Macy's, established in 1858, is a well-known department store with over 740 locations across the country, including the Rogue Valley Mall. It offers a wide range of popular fashion brands like Ralph Lauren, Calvin Klein, and Estee Lauder, alongside a variety of housewares, gifts, and furniture. Customers appreciate the helpful staff, particularly in the fragrance section, where they assist in finding perfect matches, even for discontinued items. The curbside pickup service is noted for being professional and efficient, making the shopping experience smooth. Macy's stands out as one of the few department stores with live assistance, offering personalized service such as suit measurements. Overall, it is considered a valuable retail destination in the area that encourages shoppers to visit in person to support the store.
Went to Macy's in Savannah and was helped in ladieswear by Whitney. She was very helpful and knowledgeable about the different brands and fabrics. Plus she was very polite and manurable! she is truly a gem!!!
April 2026
Although we didn't make a purchase that day, they had beautiful clothes.
April 2026
I had an excellent experience with customer service from Tracy, manager of cosmetics. She returned my phone call, and then followed up with another phone call once she resolved the issue. She was extremely polite and efficient. Thank you Tracy! Mary
