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“The store manager Bri was amazing! We came in to add 2 lines to an account and she was very patient with us while explaining the prices, promos, and trade ins! 10/10 would recommend this location if you’re looking for the best customer service!!”
“Purchased a iPhone 15 yesterday and had a great experience! Jamal, who happened to be the manager was the best! He was insightful, gave me the best advice about which phone I needed based on my usage, he didn't try to sell me the most expensive phone in the store. I really appreciate his honesty! The store had around 30 people in it, I felt like I was the only person there. He made my experience so seamless! Would definitely recommend the Austell T-Mobile to anyone.”
“Great service was able to fix my service on all 3 phone and was able to switch my plan unlimited to a much cheaper cost of the month thanks to the manage Amber and also to jade for her service”
“Erica at the Smyrna location set up my cell/internet service last Thursday (1/30/25 approximately at 5:00 PM). I want to thank her for the excellent service and professionalism she provided me during my visit. Those qualities are sadly to say a rarity in the customer service field nowadays, but she delivered and executed them well. She was patient, very polite, and if she didn't know something she would ask. She was also assisting another customer as the same time as me, but it still seemed as if I had her undivided attention. Even the young manager on duty (Gimal, I believe) showed superb customer service. He was very knowledgeable in his skill set. You would do yourself a favor by going to see them at this location. They are great!”
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“The service here never disappoints. I just upgraded my phone, and the whole process was quick and easy. They transferred all my information seamlessly and were extremely helpful throughout”