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“The store manager Bri was amazing! We came in to add 2 lines to an account and she was very patient with us while explaining the prices, promos, and trade ins! 10/10 would recommend this location if you’re looking for the best customer service!!”
“Purchased a iPhone 15 yesterday and had a great experience! Jamal, who happened to be the manager was the best! He was insightful, gave me the best advice about which phone I needed based on my usage, he didn't try to sell me the most expensive phone in the store. I really appreciate his honesty! The store had around 30 people in it, I felt like I was the only person there. He made my experience so seamless! Would definitely recommend the Austell T-Mobile to anyone.”
“Erica at the Smyrna location set up my cell/internet service last Thursday (1/30/25 approximately at 5:00 PM). I want to thank her for the excellent service and professionalism she provided me during my visit. Those qualities are sadly to say a rarity in the customer service field nowadays, but she delivered and executed them well. She was patient, very polite, and if she didn't know something she would ask. She was also assisting another customer as the same time as me, but it still seemed as if I had her undivided attention. Even the young manager on duty (Gimal, I believe) showed superb customer service. He was very knowledgeable in his skill set. You would do yourself a favor by going to see them at this location. They are great!”
“I visited to get my phone replaced and Keneddi was beyond helpful. They didn't have what I needed, and even though I wasn't spending $ that day, she spent extra time going into settings on her own phone to show me how to recover some things. A+++ customer service, really appreciated.”
Internet Service Providers
Internet Service Providers
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“Switched my services from cricket to Boost Mobile got a free phone Samsung Galaxy A15 and the store representative Fabian helped me get my account number and transfer pin from cricket and he helped me transfer all my information from old phone to new phone”