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“I absolutely loved my visit today! Both the representative and the manager were fabulous. Sinndy was incredibly friendly, professional, and helpful throughout the entire process. She made activating my phone quick, easy, and stress-free. The customer service was exceptional, and I highly recommend this Boost Mobile location to anyone looking for a great experience. Five stars for Sinndy and the entire team!⭐⭐⭐⭐⭐”
“The service here never disappoints. I just upgraded my phone, and the whole process was quick and easy. They transferred all my information seamlessly and were extremely helpful throughout”
“Tony, assisted me with transferring my old phone to my new phone. He was professional, patient and friendly. I am not tech savvy. He is. And it showed. His customer service went beyond my expectations. Thank you Tony.”
“Kiara was able to assist me in a timely manner. Very professional, friendly, and informative with what the situation was. Thankful she was able to resolve my issue thank you so much!”
“monique it's absolutely amazing. It's my first day with t mobile, and she helped me get everything right. She took her time and was very patient. Truly appreciate someone with great customer service”
“The store manager Bri was amazing! We came in to add 2 lines to an account and she was very patient with us while explaining the prices, promos, and trade ins! 10/10 would recommend this location if you’re looking for the best customer service!!”
“Daijohn F. gave wonderful, attentive, and professional customer service at the Hiram location! He went beyond the call of duty to ensure that my information was accessible on my new device, which took a lot coming from an outdated phone that presented challenges. Thank you Daijhon!”
“I went to boost Mobile austell this morning because I had a problem with my keyboard walked in the store to the young man was outstanding he listened to me my complaint what I had I lost my keyboard probably trying to download something he fixed”
“I brought one of the phones under my account for a trade-in for the newest Galaxy S24 Ultra. Tmobile team member, Key, made the process painless and pleasurable. Key professionally explained the process, the trade-in procedure and even assisted my wife and I with modifying our T-MOBILE account for a monthly savings. Today's visit was by far one of my favorite interactions with A T-MOBILE store. Not only did we get a pleasant surprise on the older phones trade-in, we actually reduce our monthly bill, and left the store happy campers.”
“I loved Antoine. He really hooked me up with several items. He was knowledgeable, he was patient with me, helped me understand my bill. And how to take care of my purchases.Please ask for Antoine”
“The staff here is amazing! They didn’t make me feel incompetent, they were extremely friendly which made my stressful situation so much better, and they were able to answer any questions I had. Victor and Oscar were great!!”
“10/10 experience! The employee Linden had amazing energy right when we came through the door, he definitely made the process fun and easy. I’ve been to other Verizon stores in the Atlanta/midtown area and I’d much rather drive out to Hiram to come back here because the customer service is just that good.”
“....SUPERSTARRRRR!!!!!
Finished transferring all of my android items unto my 1st iphone with precision and EXPERTISE!!!
HALLELUJAH!! All while I had to run back home and the store was closing in about 25 minutes!!!!
Tyyyy again!!!!!
Glory A Dios!!!”
“I want to express my sincere appreciation for the superb level of customer service provided by Maalik B. (at the Austell Rd location) He has on more than one occasion responded favorably / positively to my needs and resolved some issues that I experienced with service / product. He’s very knowledgeable pertaining to Xfinity’s products and services. It was truly refreshing to witness such professionalism and courtesy. His customer service orientation reflects great credit upon him and Xfinity. I light of my satisfaction with Maalik I will continue to patronize Xfinity…”
“Purchased a iPhone 15 yesterday and had a great experience! Jamal, who happened to be the manager was the best! He was insightful, gave me the best advice about which phone I needed based on my usage, he didn't try to sell me the most expensive phone in the store. I really appreciate his honesty! The store had around 30 people in it, I felt like I was the only person there. He made my experience so seamless! Would definitely recommend the Austell T-Mobile to anyone.”
“Darryl was very helpful on 8/6/2026 during the day. Then a younger gentleman help out that evening due to Verizon changed my phone number without letting me know. On 08/07/2026 another gentleman tried to help due to the phone number change and he tried his best to help. I had to call tech support and was on hold for 3 hrs. I was to get a call back 24 hours later never received a phone call. 08/08/2026 we went back to the store because we were unable to get a hold of anyone over the phone. The gentleman at the store was very sorry for the inconvenience we had been receiving but he was unable to help us again, due to it was customer service issue and they had to fix it. Finally we got someone over the phone after going thru other ways and now we don’t have any phone service on either phone. So, the store employees did their job but the phone service needed to get our phones up and running properly for the past three days has been very disappointing. Unfortunately we have no way of reaching Verizon to get our phones back up and running unless we go to the store to get a connection to customer service.”
“Go here first!!! They were helping me w issues the online reps charged for and wasted my time. This location has great customer service and knowledgeable! Thanks Diane and Phaisone!!”
“Let me just start by saying that i was so disappointed with customer no service that i was planning on cancelling all of my services with Xfinity and switching to another carrier. I walked into the store with equipment in hand ready to do just that. However, the store rep Garrick had other plans for me lol. He immediately greeted me at the door with the biggest smile and a “Welcome to Xfinity”! Greeting that made me drop my guard. After expressing my frustration and why I was cancelling he without blinking simply said “Before you do that let me see what i can do to help you” the only reason I even considered letting him look at my account and listen to his pitch was because of how he greeted my wife and I. Let me just say that not only did he resolve my issue along with assistance from the assistant manager but he also somehow convinced me to port my cell phones from AT&T. I always hate to come into the store if i don’t have to but i will definitely come to this store as long as Garrick is employed there. Great job Xfinity with this hire imagine my surprise when he told me that he was a new hire with only a little more that a month on the sales floor.”
“I went there after dealing with AT&T since 2012 paying Way too much for in adequate Internet and way too much for phone service. The first person that I got there, Ashlan, to handle all of my stuff screwed everything up and I was ready to leave and never go back. I was at the store two days in a row for four hours each day with Ashlan and by the third day I was royally ticked off. I spoke to a manager and she put me with Aijae. She was very professional. She fixed all of the problems that Ashlan before her had messed up. I was extremely pleased with her and so far I am extremely pleased with Xfinity. I spoke with her manager today and told her that she should get all of the commission that Ashlan was supposed to get. The manager, Avenita told me that she was going to give the commission to Aijae. She deserves every bit of the commission. Ashlan was too invested in drama, and stirring up drama that she could not focus on the customer that was sitting in front of her. At one point she was actually on the phone speaking with somebody about what was going on in the store for over an hour and not focusing on what she needed to do. Not sure why she is still there after seeing multiple bad reviews on her customer service. Thanks Aijae and I hope you get the commission as told to me by Avenita; sorry if I spelled your name wrong. Avenita was also very helpful in getting everything accomplished and put me with Aijae to make sure that it was done. Also like to say that Bodie the tech that came to my house was very professional and set everything up in a timely manner and helped me with everything that I needed.”
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“Shout out to Zaynah for the superb level of customer service…She was very warm and friendly while serving me with the spirit of excellence! She was very informative, gave very comprehensive explanations pertaining to the issues I was having with my phone. Her experience stood out in a very striking way. Further, she exhibits genuine concern for her customers. It was truly refreshing to witness / benefit from such professionalism and courtesy from the time I arrived until my issue was resolved.”