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“I absolutely loved my visit today! Both the representative and the manager were fabulous. Sinndy was incredibly friendly, professional, and helpful throughout the entire process. She made activating my phone quick, easy, and stress-free. The customer service was exceptional, and I highly recommend this Boost Mobile location to anyone looking for a great experience. Five stars for Sinndy and the entire team!⭐⭐⭐⭐⭐”
“The service here never disappoints. I just upgraded my phone, and the whole process was quick and easy. They transferred all my information seamlessly and were extremely helpful throughout”
“Lou and Michael were so kind and patient and helpful. All our questions and concerns were answered with kindness and professionalism. Thank you again for the great service!
Paul & Donna Anderson”
“I was taking care of expeditiously and efficiently! The customer service associate Tammy even made sure an undisclosed charge was refunded and credited to my account. I’ll definitely return whenever I need anything done through T-Mobile.”
“The store manager Bri was amazing! We came in to add 2 lines to an account and she was very patient with us while explaining the prices, promos, and trade ins! 10/10 would recommend this location if you’re looking for the best customer service!!”
“Madison was EXTREMELY helpful. I came to return a device for a trade in. I was unable to do so in store but she assisted with printing the label, providing the box, and boxing the device. All I have to do is drop it in the mail. She was great!”
“Daijohn F. gave wonderful, attentive, and professional customer service at the Hiram location! He went beyond the call of duty to ensure that my information was accessible on my new device, which took a lot coming from an outdated phone that presented challenges. Thank you Daijhon!”
“I went to boost Mobile austell this morning because I had a problem with my keyboard walked in the store to the young man was outstanding he listened to me my complaint what I had I lost my keyboard probably trying to download something he fixed”
“Key assisted me today.
She was one of the best associates I have experienced at T Mobile since I transfered from Metro PCS. She was so professional and was concerned with my issues. She was so good she convinced me to apply for T Mobile credit card that I was NOT even thinking about. Please reward her in some way she deserves it.
Have a blessed day and get more assistants like her.
Angela Butler”
“First and foremost we were immediately greeted by Meesha who was attending to another customer, but took the time to acknowledge our presence. She also made us aware that someone would be with us shortly. Antoine did not hesitate to jump in and take great care of us. Everything was resolved and taken care of in a timely and friendly manner. Excellent customer service at the Highway 5 Douglasville location.”
“10/10 experience! The employee Linden had amazing energy right when we came through the door, he definitely made the process fun and easy. I’ve been to other Verizon stores in the Atlanta/midtown area and I’d much rather drive out to Hiram to come back here because the customer service is just that good.”
“....SUPERSTARRRRR!!!!!
Finished transferring all of my android items unto my 1st iphone with precision and EXPERTISE!!!
HALLELUJAH!! All while I had to run back home and the store was closing in about 25 minutes!!!!
Tyyyy again!!!!!
Glory A Dios!!!”
“I mean, if you have Xfinity for more than a year, you know how it is dealing with this company, but I do want to shout out Yasmeen for making my experience worthwhile and painless. She was very helpful, kind, and worked with me to find a plan that suited my needs and price point!”
“Purchased a iPhone 15 yesterday and had a great experience! Jamal, who happened to be the manager was the best! He was insightful, gave me the best advice about which phone I needed based on my usage, he didn't try to sell me the most expensive phone in the store. I really appreciate his honesty! The store had around 30 people in it, I felt like I was the only person there. He made my experience so seamless! Would definitely recommend the Austell T-Mobile to anyone.”
“went in for a phone upgrade and to add a phone line we had help from i believe her name was Nabria? i couldn’t really catch her name but she was super helpful and nice had no problems at all”
“Came in today and was warmly greeted by the whole team. Everyone was professional, and Antwan Woods was phenomenal in helping my father and me with our internet.
Please give Antwan Woods a raise!✊??”
“I went there after dealing with AT&T since 2012 paying Way too much for in adequate Internet and way too much for phone service. The first person that I got there, Ashlan, to handle all of my stuff screwed everything up and I was ready to leave and never go back. I was at the store two days in a row for four hours each day with Ashlan and by the third day I was royally ticked off. I spoke to a manager and she put me with Aijae. She was very professional. She fixed all of the problems that Ashlan before her had messed up. I was extremely pleased with her and so far I am extremely pleased with Xfinity. I spoke with her manager today and told her that she should get all of the commission that Ashlan was supposed to get. The manager, Avenita told me that she was going to give the commission to Aijae. She deserves every bit of the commission. Ashlan was too invested in drama, and stirring up drama that she could not focus on the customer that was sitting in front of her. At one point she was actually on the phone speaking with somebody about what was going on in the store for over an hour and not focusing on what she needed to do. Not sure why she is still there after seeing multiple bad reviews on her customer service. Thanks Aijae and I hope you get the commission as told to me by Avenita; sorry if I spelled your name wrong. Avenita was also very helpful in getting everything accomplished and put me with Aijae to make sure that it was done. Also like to say that Bodie the tech that came to my house was very professional and set everything up in a timely manner and helped me with everything that I needed.”
“Erica at the Smyrna location set up my cell/internet service last Thursday (1/30/25 approximately at 5:00 PM). I want to thank her for the excellent service and professionalism she provided me during my visit. Those qualities are sadly to say a rarity in the customer service field nowadays, but she delivered and executed them well. She was patient, very polite, and if she didn't know something she would ask. She was also assisting another customer as the same time as me, but it still seemed as if I had her undivided attention. Even the young manager on duty (Gimal, I believe) showed superb customer service. He was very knowledgeable in his skill set. You would do yourself a favor by going to see them at this location. They are great!”
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“We have just switched to 5G internet and have encountered a bit of an issue connecting one of our devices at home. Sona was very attentive and responsive to our inquiries. She gave us alternative solutions to try at home. She went above and beyond by getting a similar device and showed us how to do it. She's very technical proficient and explained tech issues simply. Our device is working now. Thank you Sona! You're a 5 star all the way!”