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“Gabriel and Yuliana were very very helpful and had great customer service they were awesome although I came in with a slight attitude i apologized but I was frustrated about my phone and they were great”
“Ms. satin took her time to assist me with my computer. I do understand this isn’t her job title but for someone to take their time to help me I appreciate this tremendously.”
“The service here never disappoints. I just upgraded my phone, and the whole process was quick and easy. They transferred all my information seamlessly and were extremely helpful throughout”
“Swung in today and had nothing but amazing professional help from Ryan. Made it quick, smooth, and easy. Would highly recommend this location and Ryan to anyone who stops in!”
“The store manager Bri was amazing! We came in to add 2 lines to an account and she was very patient with us while explaining the prices, promos, and trade ins! 10/10 would recommend this location if you’re looking for the best customer service!!”
“Great customer service! I had a million and one questions but Steven was patient and very helpful. He assisted me promptly and I left confidently knowing that I was guided in the right direction regarding my upgrade and technical issues. He deserves a RAISE!!!!!!!!!!!”
“I took my iPhone X to get screen protector, also I mentioned that my charging port has a issue and he could fix it in 30 minutes . Fast service and good prices!!!!”
“Karol was Helpful and she was able to make sure I was clear on navigating for recording calls she even guided me on checking for recording calls and how to do it ( etc) Thank you for your assistance, great Customer Service ?”
“Yessica & the Manger Werner are a Dynamic Duo. Excellent customer service, offering specials and ways to SAVE FIRST. I was in and out in under 20 minutes with a brand new iPhone for my granddaughter with zero negative anything. They were clear, concise, knowledgeable & professional. I would highly recommend this location for your services.”
“Purchased a iPhone 15 yesterday and had a great experience! Jamal, who happened to be the manager was the best! He was insightful, gave me the best advice about which phone I needed based on my usage, he didn't try to sell me the most expensive phone in the store. I really appreciate his honesty! The store had around 30 people in it, I felt like I was the only person there. He made my experience so seamless! Would definitely recommend the Austell T-Mobile to anyone.”
“Great service was able to fix my service on all 3 phone and was able to switch my plan unlimited to a much cheaper cost of the month thanks to the manage Amber and also to jade for her service”
“Erica at the Smyrna location set up my cell/internet service last Thursday (1/30/25 approximately at 5:00 PM). I want to thank her for the excellent service and professionalism she provided me during my visit. Those qualities are sadly to say a rarity in the customer service field nowadays, but she delivered and executed them well. She was patient, very polite, and if she didn't know something she would ask. She was also assisting another customer as the same time as me, but it still seemed as if I had her undivided attention. Even the young manager on duty (Gimal, I believe) showed superb customer service. He was very knowledgeable in his skill set. You would do yourself a favor by going to see them at this location. They are great!”
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“I came in looking for 2 iPhones in specific colors for both of my nieces. Jonet and Yohangely were more than helpful and accommodating to my nieces’ weird wants. They were very happy to help and kind. Very easy process. I will be back if I need any phones in the future!”