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“Disclaimer: This review is only in regards to the clerks at the desk.Had an international package that required a signature come in and although I was home, heard no knock, and was left with a redelivery slip.I immediately completed the online form where I indicated that I would pick it up in person the next day so as to not miss the knock a second time.Two trips and lots of searching later it turns out the delivery driver must have taken my package back on the truck although they should not have and then additionally left the package in the incorrect pick up spot at the post office.While that was not the most ideal experience, the front clerk Brittany was very polite and helpful. Checking for at least 10 minutes each time and even calling the driver the second time to try to figure out where the package was.While I was waiting, the two other clerks also were getting through the line quickly and were polite to all of the customers they helped.Shout out to those 3 women for all they do given the circumstances ❤️”
10AM - 9:30PM
1901 Terrell Mill Rd Ste 400, Marietta
Post Offices
“DD's is owned by Ross or vice versa. Anyway, there are great finds. This is the only place that I buy my dog clothes, panties and pj's from. They have the same fruit of the loom packs for $5. Night grows are super comfy and cheap. I got a black DKNY dog shirt for $6. Can't beat it. I love the homes department too. Oohh and they have cleaning supplies. I also get skirts (maxi, pleated) for about $8. Can't beat it. Clothes are hit and miss because I dress business casual mostly all of the time but you can really find good buys here. Don't think of it as a cheap store. It's a spin off of Ross with less name brands. Try it. You'll find something!!”
“Great service and nice location. The female postal agent was super quick and helpful. This branch is dedicated to public service of George Bush and Marvin Runyon (I think). Worth reading about Runyon’s impact on the postal service, it’s a cool story!”
“We love this post office. However, we live in Clarkdale directly across the street. We are forced to pay for PO Boxes because the USPS denies us delivery service. Fix this!!”
“Janice was helpful and patient. I usually drop off packages at a blue box, but it's my first time paying to ship a package internationally and I'm thankful for her to correct certain things even if it took longer than usual and she may have been tired. I was hesitant to go to any of the USPS locations because of the bad reviews, but this one was recommended to me and it was fine. There was another employee, but I didn't interact with him at all, not sure if he was busy or just lounging around as she was the only one interacting with people. I’d come back here even though it’s a further drive.”
“Great attitude, love coming here in my neighborhood. No one in the area wants to work though. They come to work and then quit next 10 year. Lots of strain on the manager.”
“Regina gave me great customer service. I called from over 400 miles away and asked if she could track down a pkg i sent. My tracking info showed it was getting bounced around between locations due to a mistake made at my local post office and it was currently at her post office. She found it, corrected the problem, assigned a new tracking number & called me back with the new number. I doubt my package would've been delivered on time (or at all) if she hadn't acted so quickly. Thank you so much Regina!!!”
“Best post office ever!I'm usually dont leave reviews to the USPS because they are mostly all bad.But I found this small USPS at Georgia Tech University and they are amazing.All employees are always willing to help and I need to recognize how unique is this.My best recommendation for the manager and to all employees from this location.”
“I love this post office! I come here often to buy stamps and send mail and I've had no issues with them. The post office workers are so kind, it's unfortunate how rude the customers are when 1 or 2 workers can only do so much. Thank you for all of your hard work!”
“I'm leaving a 5 star review not for USPS but for the most amazing Wanda and Tim (I hope I got the gentleman's name right as I forgot to ask for it!)I was in a lot of distress when I came into the post office today, as a very important package from overseas was never delivered for almost a week despite the tracking claiming that a 'notice was left' and despite scheduling a redelivery. Calling USPS was completely useless, in fact I had just gotten off the phone with a USPS agent who told me she was a hundred percent certain that the package had been returned to the sender the day before, and that there was no way to intercept it - which only caused further confusion and distress because, how could they send it back across the world without ever attempting to deliver it? What's the point of a postal service then?Despite it being closing time, Wanda took the time to help me out and she did so in the kindest, most patient way possible - even though it was past closing time. Both Wanda and the kind gentleman really showed how much they cared and I really appreciated it because they must experience similar situations all the time, yet they still treated it with importance. And eventually the package was found!USPS sucks, but there are amazing people at this post office and USPS should thank their lucky stars to have people like them.”
“Mr. Danny in the passport office is truly a testament to what customer service should be in all businesses. The USPS website has incorrect information regarding walk-ins and only schedules appointments on one day, one month in advance. Not to mention the fact that you can never get anyone on the phone to make things clear in any way. This is extremely difficult to plan around when making international travel arrangements for the first time. Danny was very personable, informative, accommodating, and pleasant. Every interaction with the customers in line ahead of me was professional, courteous, and prompt and my own turn was so easy, I left feeling comfortable that my documents were being handled with the upmost care. The entirety of the United States Postal Service should take a page from Danny's book on how to efficiently and kindly help customers as he is leagues above most of his colleagues in this organization that I have dealt with at other locations. Mr. Danny, thank you for doing your part in helping me attend my little brothers upcoming wedding in Brazil. May God bless you and keep you safe.”
“I cannot say enough how JayAnd the staff goes out of thereWay to assist me. I have To give this diverse postal center, truck rental and gift shop the highest marks possible.Sincerely,Robert Trombetta.”
“This is a great location. I observed a customer that came in mad and looking for a problem, testing three of the employees and he wanted them to call the cops over a very minor matter. I understand people are stressed out here and he was totally out of line.the employees handled it with excellence. This is one of the best United States Postal Service locations that I’ve ever been to. I’m thankful I live in Kennesaw and frequent this place.”
“I forget the lady's name on the phone but she was excellent! As far as communication and phone etiquette goes, she was on point. Now I gotta call Palmetto hahaha”
“My favorite USPS branch, and I usually drive the few extra miles, because of the larger parking lot, easy in and out, rarely busy, nice and friendly postal agents, etc- An added plus is the Cobb County police precinct right across the street.”
“Going to the postal office is one of the most painful errands to run, but Mr. Sykes makes it so much easier! The place was packed and he was friendly and patient with every customer he spoke to. I wish all USPS employees could be more like Mr. Sykes!”
“Right before Christmas, i expected the busiest craziest post office. Not only was this branch a well oiled machine, it had the kindest most patient workers. I appreciate what the customer service agents at this branch put in to every interaction they have.”
“Brenda was our Postal Agent at this location, my encounter with Ms. Brenda was pleasant. I was greeted with a warm welcome and smile. She answered all my questions and didn’t rush me thru the process. I truly appreciate excellent communication and customer service especially towards the end of the day! I witnessed Brenda greet all her customers with kindness and got the line down quickly!”
“I was hesitant to come here due to all the negative reviews but decided to try anyway. I came on a Thursday at 11am and the staff was very kind to me. There was no line, the service was quick, I got offered stamps, and was given a receipt. He even made sure I knew how to track my package. This might have been pure luck, but this was a great experience and I thought I'd do the kind gentleman that helped me some justice by sharing my experience publicly.”
“Just dropped off a package at 10am. Location was quiet and inside cool which was refreshing after walking in the heat to get there. No queues and quiet, was seen immediately. This is my second time visiting and still experienced an efficient service. No complaints here.”
“I come to this office everyday and the employees are so friendly and helpful! I have never had a problem, they are like family to me now. Great location, that I prefer over any other location in my area.”
“I wish every postal clerk was as wonderful as Ronece! She is patient, capable, and genuinely kind in every interaction- and not to mention efficient! This location is better because of HER.”
“I just wanted to take a moment to thank the gentleman (Clerk 9) who assisted me yesterday. It was a bit of a challenging day for me emotionally, as I was mailing out obituaries and thank you notes following my mother’s memorial service.
He was incredibly kind and patient, and that small gesture of compassion made a real difference in my day.”
“I'm giving this place 5 stars since the postal employees are trying to do their best given the circumstances. It's true that they're only open to the public from 12:30-2:30. I suggest going right when they open or when they close. The line is miles long if you go in between.”
“Currently having problems with my apartment complex not fixing the mail boxes, i decided to call this facility due to my daily mail. Employees were understanding and had my daily mail fpr me to pick up.
Edit: 7/5/2024
I have picked up daily mail again and this time i picked it up from pick up door and there is a button.( i saw some ppl mention there was no button) Tbh the lady there seemed out of it which i totally get it.”
“I drop off my packages daily and they are quickly scanned and the staff is super friendly. Being an eBay reseller customer is very important and the staff here is fantastic. Headed there now with 20 more packages and definitely expect the same service as the previous 100 trips. Thank you!”
“This Post Office is one of the best within my driving radius. Every letter or package I send through them arrives reliably, making the slightly longer drive well worth it. The customer service is excellent—despite handling some unusual requests from customers, the clerks remain professional and composed.”
“After driving throughout Buckhead looking for a post office that was open. Arrived to this location that was open, my local post office on Pharr Road is closed for remodeling. The wait time was minimal and the clerk was helpful & friendly.”
“Had a fabulous experience today with Nathan. He was patient and very informative. Made sure I shipped the most cost effectively instead of just letting me pay a crazy amount. Great guy!”
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“So often we complain for poor service but I would like to take this opportunity to recognize Ms. Marva for her unrelenting professionalism, patience, promptness at getting us through the line and personable demeanor.
I have used this post office numerous times since it is near my office. Each time I’ve witnessed Ms. Marva’s forever smile and dedication to ensuring each of us a positive experience.
Ms. Marva is a breath of fresh air in a time that we seem to have normalized poor service.”