9:30 AM - 4:00 PM
4681 Nelson Brogdon Blvd, Sugar Hill
Banks
“Shout out to Raven!! Thanks for helping me out today . She is very kind and caring. As soon as you walk in the door she will assist you with almost everything! Very quick and clean. I felt very welcomed. Thanks again Rave!!”
“Mr. Qi Wang was AMAZING!I needed to open a unique trust account which so few people around my area seemed familiar with. In fact, I called a few financial institutions around my area, and no one seemed to know about it or be willing to research their procedure about this trust.When I called Wells Fargo near me, luckily, I was able to talk to Qi over the phone. It was several months ago, so if I remember correctly, I believe he told me he would need to research and give me a callback. Later, he kindly explained to me what I would need to bring to the branch and what the setup process was going to be like, after having taken his time to learn about this trust and his bank’s policy regarding it.Months later, I made an online appointment to visit the branch finally and specified I’d like to work with Qi. I ended up having to push back the appointment two times on the same day. I finally met him at the 3rd appointment and apologized for pushing it back, and he was cool and understanding about the delayed appointment.He was professional and VERY meticulous throughout the meeting. This is a kind of trust that a banker would deal with less than a few times, if not zero, in their entire career. But he diligently researched about it and worked with the division that deals with this at the headquarters. He was a problem solver. Since it was my first time trying to get this work done, I didn’t have all the information. He tried to find it out for me, made the best and most reasonable guess, double-checked it, and advised me & gave me tools I would be able to use in case I later got updated information. He knew what was best for his client. All in all, it went amazingly smoothly with Qi’s help, and my needs were met. I am definitely going to go to him for my future banking needs with Wells Fargo. I highly recommend Qi.”
“The staff was friendly, professional, and helpful. When you think of good customer service, this place has it. I closed my account with them for other reasons that have nothing to do with this branch location. However, I highly recommend this place.”