Metro by T-Mobile near North Lake Mall on LaVista receives high praise for its excellent customer service and helpful staff. Customers appreciate the respectful and professional attitude of employees like Braylyn, Claudia, Freddie, and Fredi, who go above and beyond to assist with device issues and plan options. One customer was especially grateful for Braylyn's dedication, as she managed to recover their phone number, set up a great plan, and provide a new phone with protectors, all while speaking Spanish and showing genuine care. Others mention that Braylyn and Claudia successfully fixed device problems that others could not, demonstrating their expertise. The staff's kindness and willingness to help are highlighted as making a significant difference, encouraging repeat visits and positive experiences. Customers also note that the store offers special deals, such as free products with phone purchases. Overall, the team at this Metro by T-Mobile location is seen as professional, friendly, and committed to providing great service, making it a preferred choice for those seeking reliable assistance with their mobile needs.
Q did a great job! Was really helpful and knowledgeable!
August 2023
Claudia and Braylln are amazing. I had trouble with a device and they were able to get it working when no one else could. The customer service was wonderful.
July 2023
Freddie and breylyn was extremely helpful they went above and beyond to resolve my phone issue .. thanks to them I now have a working new phone
