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“The staff at Bank OZK in Villa Rica has been wonderful, but I especially want to recognize my Banking Relationship Specialist, Sarah Musick. After the loss of my husband, I had to navigate financial matters that were completely unfamiliar to me. Sarah showed extraordinary patience, kindness, and understanding. She walked me through everything with clarity and compassion and never once made me feel like a burden—even on my most emotional days. Her professionalism and empathy made a world of difference. I am so thankful for her help and highly recommend this bank. Customer service like this is rare and deeply appreciated.”
“I've used this bank before it became synovus, it was bank of North Georgia for the longest time. 10 years with them. I haven't too many issues. The ATM does suck though hardly ever works. But that's not the employees issues that's higher up problems. I'm sure they've complained”
“I want to know who thought that it was a good idea to update the online banking? I don't like it. For one , the sign in for your password doesn't let you see yhe letters, when before you could, so if you make mistake in typing,.its going to wind up locking us out of our account. Please update that part. O have already made mistakes and i don't want to ne shut out of my account. Second of all, i loved how my online banking account was set up before. Now you have to go to to many places to het to where you need to go to.”
“I have banked with this particular bank for 30+ years - Carrollton Federal, BB&T, now Truist. People are supper helpful and always nice. Still operates and feels like a small hometown bank. I love it!”
“Alexis Allen is wonderful, helped us walk through the process of sending the money buying a house with her expertise, she is nice and patient. I recommend her strongly.”
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“When I entered the bank everyone was so friendly.It felt like I was visiting someone’s home. The employees were very professional but still they were gracious, kind and friendly. They were very eager to help me.The young lady who did help me was remarkable, she was like a breath of fresh air when you walked into the bank. She took care of me, she was very efficient and she got the job done in a minimal amount of time. It was a very good experience just
to go onto that bank.”