Territorial Savings Bank is a longstanding and reliable bank for many customers. The service is consistently described as friendly, efficient, and helpful, with staff who are polite and patient. They put their customers first, leading to pleasant experiences. The bank offers convenient services like a drive-thru teller. Specific staff members, including a helpful head teller, are noted for their exceptional service, patiently explaining things, assisting with programs like uChoose Rewards, and helping customers over the phone, especially during times of hesitation like the COVID surge. Other long-term employees also contribute to making customers feel comfortable and well-cared for. The bank is appreciated for not having long lines typical of larger banks. It offers practical benefits like a great deal on safety deposit boxes for seniors, a minimal checking balance requirement, and a bit of interest. Customers report never experiencing rude tellers across many branches, reinforcing a positive and trustworthy reputation.
I just want to say that I always have the most pleasant experience here! This bank really puts their customers first! I am just so grateful to be a part of this company! Thank you folks so much!
October 2020
No idea about the bank, but the building’s architecture is awesome & amazingly cool. Seriously.
September 2018
Smart, fast, friendly teller staff. Helpful in every way. They never make you feel d*** or like you are bothering anyone. Straight A's.
