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“I want to give positive feedback to Ms. Maile Perreira of Ewa beach branch as she provided excellent service and helped my parents with their request quickly and professionally. My parents would like to send their appreciation for the good customer service she provided today. She has been very helpful and patient all through out the transaction.”
“I worked with Derek Tanga on a tricky situation that involved working with 3 different mortgages. Derek was able to expertly guide me through the entire process. He was honest, clear, and concise. He's exactly the kind of loan officer you want. I highly recommend!”
6AM - 10PM
94-539 Puahi St, Waipahu
Mortgage Lenders
“I had an excellent experience working with Larry Gonzales as my loan officer! From start to finish, they demonstrated exceptional professionalism and expertise. They guided me through the loan process, answering all my questions and providing valuable insights that made everything clear and manageable. Larry was always available, responsive, and truly went above and beyond to ensure I received the best rates and terms possible. I felt supported every step of the way, and their dedication to my needs was evident. I highly recommend Larry Gonzales and his team from The Broker Mortgage Expert to anyone looking for a reliable and knowledgeable VA loan officer. Many mahalos for making my journey to securing a VA home loan so seamless and stress-free!”
“Pick up our Sentrilock lock boxes there. Their staff is friendly and efficient and it's the easiest location for this purpose. The other 2 choices have either far parking or both far and charged parking if you are not familiar with the area.”
“Kyle has helped me with several transactions and he goes above and beyond to help. I have had challenging situations and Kyle figured out ways to get the financing accomplished.”
8:30AM - 5PM
1240 Ala Moana Blvd #530, Honolulu
Mortgage Lenders
“The closing process with Marie was better than I could have asked for. The transaction was smooth, painless, and explained with a lot of detail. So much so that I was able to close early. Thank you for such a great closing experience!”
“Going with Dane for my mortgage was the best decision I could have made.
I live out of state and travel for work often but Dane kept seamless communication with me across all time zones.
He made a relationship with my realtor and they worked together to get me my dream house at a price great for me. Dane was super knowledgeable on VA and conventional loans and was able to advise on the best one to go with. He’s very trustworthy and kind and I could not recommend him enough”
“I highly recommend working with Clarice. As a first time home buyer, I feel fortunate to have had such a smooth process with a lender. Clarice was patient, responsive, calming and super on top of things. Working with a local company is beneficial too because you have the option to talk face to face. If you are applying for the MCC first time homebuyer credit, they will take care of everything for you and walk you through the process. Even months after business is concluded, I know I can text or call Clarice if I have any questions.”
8:00 AM - 6:30 PM
94-1024 Waipio Uka St # 207, Waipahu
Mortgage Lenders
“I am delighted to share my outstanding experience with Shannon Taparra as my mortgage broker. After 30 years of working with various mortgage brokers, I can confidently say Shannon provided the best service I've encountered. The entire process was seamless, and I was approved within just 30 minutes.
Shannon leads a well-versed and diverse team that successfully supports all client needs with impressive efficiency. Their quick response time ensured that my questions were answered promptly, and Shannon took the time to review all terms thoroughly, presenting me with many options, some of which I wasn’t even aware existed. The clarity and directness of Shannon and her team stood out, making complex terms easy to understand. Their fast and kind approach made the entire experience stress-free.
I highly recommend Shannon Taparra to anyone in need of a mortgage broker—you won’t find a better team in the industry!”
“We worked with KÉCŌ Capital Team on our very first fix and flip deal. We initially anticipated a quick closing, but experienced a few road blocks along the way that almost killed our deal. Ka`iewe worked patiently with us for months, helping us navigate the paperwork and find a back up lender. He never gave up on us and we couldn't have done it without Ka`iewe and the KÉCŌ team! We will definitely continue to work with KÉCŌ Capital LLC for our future deals.”
“I had such a great time working with Chris at Pacific Bay Lending. I had many issues with closing in Washington with other lenders and Chris was able to get me through the process and now I am sitting comfortable and happy in my own condo. I couldn’t ask for a more efficient and pleasant experience!
Thank you!”
“I been banking with America Savings for over 20 years. They been really good bank and they have extended hours for customers. It makes easy for me to bank with them. Also they have great customer service departments. I like this particular Branch because branch manager appreciates your business. I believe sometime doing just little thing for customers can win them over. It's about trusting your customers and helping them. Gail give excellent service and her teller follows her work ethic. I wish there is more manager like Gail. Thank you for your help..”
“Forget about the negative reviews you see, there are still some legit managers. I have tried so many managers and I got scammed until I met Mrs Magdalene James, she's 100% legit and reliable. I just made my 3rd withdrawal all by myself without any extra charges. This time I invested $2500 and profited $26,320.”
“I'm a real estate broker and I've worked with Sue Yumol over the past 12 years, working together in assisting Buyers with their home purchase. Sue continues to go above and beyond in her efforts in helping Buyers achieve their dream of home ownership. So of course, when my husband and I were considering restructuring our home mortgage loan, I called Sue. She was very patient and she took the time to find out what our needs and goals were. We really appreciated her efforts in explaining the All-in-One loan to us and the benefits that would help us to get ourselves into a better position financially. Sue is an asset to the CMG Financial Services family!”
“I've been with HawaiiUSAFCU for just about 20yrs now and I never encountered any bad experiences. No matter how many new representatives I've come across, both @ Waipahu & Kapolei branches, everyone has a positive attitude and are willing to help me or direct me to who or how I can get the help that I need.”
9AM - 5:30PM
338 Kamokila Blvd Ste 106, Kapolei
Mortgage Lenders
“Needed to get form notarized for my child's Driver's Ed course and was able to walk in and get it accomplished right before closing, folks there were very helpful.”
9AM - 5:30PM
4256 Radford Dr, Honolulu
Mortgage Lenders
“My visit & review was originally posted in Autumn of 2022.
My reviews have since disappeared; here is that review redux:
Came here today to replace my debit card & get some advice on a suspected fraudulent check I had received in the mail. Belen, the young lady behind the glass, was very helpful, patient, & communicated consistently clear with me.
Belen is a star!
Thanks for your time.”
“I've been a member of Hawaii USA FCU for the past 12+ years now and have always been happy with their services. I do majority of my in person banking here at the Waipahu location, as I used to live/work in the Kunia area. The tellers are always friendly and do their job efficiently. I have had to work with loan officers a few times and they are also very efficient and professional. The only junky parts are that the current/newer location is smaller and can get crowded as they usually have 2-4 tellers working at a time. The parking lot can also get crowded, but luckily it is a section of Waipahu Town Center and you can park further near Longs or Seafood City and walk over. All of those things are out of their control so I didn't feel the need to deduct any stars from my review. I recommend Hawaii USA FCU and this branch in particular for your banking needs.”
“Busy, busy, busy!
They open at 9 AM and the lines start at 8:30 AM. Lines for bank tellers, business ops, and even the drive-thru ATMs.
Always efficient and quick though. Lots of long time staff who know what to do.
Parking is tight but never impossible. Might have to walk an extra minute or two.
Otherwise this location services its purpose in the busy Pearl City, Aiea area.”
“This is a very new and barebones Navy Fed. I had to come in here because I refinanced an auto loan through Navy Fed. Instead of doing everything online like normal people in the year of our lord 2025, I literally had to snail mail a paper check from them to USAA. Then I had to get some other paperwork notarized -- they do not have a notary on staff (or at least at the time I went) -- so I had to go to the one by the big PX. But if you just need some basic banking stuff, i think this is the spot to go to like many things on Hickam. The lines are always shorter than the other Navy Fed. The only hiccup was the dude who was checking me in was new so I had to explain what I needed to get done several times, and provide him my number several times, before I could pass go.”
“Family has business with them. Friends worked for them. There ATM was easy to use for what I needed it for, checking balance and withdrawal. The only thing is,, unless I missed it, is the money denominator, it only dispense $20, no option to request larger bills, like $50 or $100, carrying a wad of money on a large withdrawal is unsettling for female, older and are not able to have someone accompany you for safety reasons. I know there are other options, but sometimes you don't have a choice...sharing.”
“Thank you to Joshua, who immediately greeted me as I approached the counter. He was very friendly & professional. This young man was very courteous & demonstrated himself in a professional manner. He diligently processed all my transactions. Joshua, was very well dressed. He politely asked, how was my day. Joshua, showed great customer service. As a manager, he has great potential. He is definitely a asset to this location. Congratulations Joshua, continue to grow. I see a bright future ahead of you. I will definitely recommend this establishment to all my family & friends.”
“Always friendly tellers and helpful staffI've gotten legal documents notarized & as a member, it's free. I've made cashier checks, and as a member, 1 per day is free. There are financial advisors available to guide you through IRA accounts, etc. Safety deposit boxes are also available.I love banking here and often do business weekly.”
“I needed to open a new checking and savings account. I did not make an appointment, but they were able to quickly find someone to help me. Nina was amazing! She was very friendly and pleasant to talk to. Despite me having done my research already, she made sure I knew what was included to ensure it was what I wanted.I've been to this location a few times to deposit for others, and never had any issues with wait time and unfriendly tellers.”
“This is the place my family does it's banking. I can't complain. I usually come early before the lunch hour to avoid the lines that form during lunch and in the afternoon. Staff is usually friendly. Usually we say hi to Eliza when coming here to deposit and what not. Haven't had too much trouble coming here. I wish tellers were more consistent. There are always new faces. There has to be a way to convince people to stick to a job. Not only that, new tellers are nervous so tend to talk story more. I see why the previous reviews talk about the lines being long. Perhaps the proper training on how to move the line will help. The guy in front of me was rolling his eyes as the teller was talking story with a couple. If there is a long line, conversations with customers should be brief. Have consideration for those people waiting for service. Another thing about this place is the parking lot. It needs to be repaved and restripesd. I can barely see the lines in order to park the car.”
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“This is my bank, the staff here are always friendly , happy, quick & efficient. The line here is never long, & if it does have more than 5 people, the staff that handle other guest services will assist you at their desks, which helps get the customers serviced quick. I like that they have multiple branches all over the island. I always recommend this bank.”