Mortgage Lenders near Ewa Beach, HI

“Larry went above and beyond our expectations. He was engaged and quickly took care of anything that was needed to expedite our loan. We couldn’t be happier and fully recommend his services.”

“I can honestly say the Associates that work here in the Ewa branch Have always been Extremely helpful. They have always been cordial and friendly.. I give All of them a “Big Mahalo “♥♥”

“Jodie, Lisa, Kasie, and team did such a wonderful job walking me through my options, getting me pre-approved, and finalizing my mortgage. They were in constant communication with me and made things so easy. Would highly recommend to anyone looking for a mortgage team.”

“I had an amazing experience working with Lisa Hepa for my recent home purchase. As a first time home buyer, I had a lots of questions and concerns, but Lisa was patient, responsive and walked me through every step of the process. Lisa will respond to my questions day, night and weekends, and always willing to help. Highly recommend Lisa!”

“I am delighted to share my outstanding experience with Shannon Taparra as my mortgage broker. After 30 years of working with various mortgage brokers, I can confidently say Shannon provided the best service I've encountered. The entire process was seamless, and I was approved within just 30 minutes.
Shannon leads a well-versed and diverse team that successfully supports all client needs with impressive efficiency. Their quick response time ensured that my questions were answered promptly, and Shannon took the time to review all terms thoroughly, presenting me with many options, some of which I wasn’t even aware existed. The clarity and directness of Shannon and her team stood out, making complex terms easy to understand. Their fast and kind approach made the entire experience stress-free.
I highly recommend Shannon Taparra to anyone in need of a mortgage broker—you won’t find a better team in the industry!”

“Pick up our Sentrilock lock boxes there. Their staff is friendly and efficient and it's the easiest location for this purpose. The other 2 choices have either far parking or both far and charged parking if you are not familiar with the area.”

“I highly recommend working with Clarice. As a first time home buyer, I feel fortunate to have had such a smooth process with a lender. Clarice was patient, responsive, calming and super on top of things. Working with a local company is beneficial too because you have the option to talk face to face. If you are applying for the MCC first time homebuyer credit, they will take care of everything for you and walk you through the process. Even months after business is concluded, I know I can text or call Clarice if I have any questions.”

“Dane was awesome and so easy to work with! He was responsive, efficient, and always kept us informed. We faced some challenges along the way, but Dane worked tirelessly to secure a home loan for our family. We truly appreciate his dedication and commitment. Thank you for everything, Dane!”

“My experience refinancing with Chris Alan was fantastic. He was very communicative, proactively reaching out with updates, and always willing to answer my questions. He understood my goals and came up with creative solutions that really helped my refi. I'd strongly recommend calling Chris whether you're buying or refinancing; it feels like working with family.”

“My first time in a Navy Fed branch and I expected nothing less than the best. Quick service and always helpful. Thank you to the young gal who assisted me this morning (failed to get her name).
~Lesley P.”

“Forget about the negative reviews you see, there are still some legit managers. I have tried so many managers and I got scammed until I met Mrs Magdalene James, she's 100% legit and reliable. I just made my 3rd withdrawal all by myself without any extra charges. This time I invested $2500 and profited $26,320.”

“I kindly want to say thank you so much to Keco Capital and our representative Kelii for all the support and help they have given us on our first flip. He was very detailed and helped us every step of the way. Thank you very much! We will be using them on our next duplex ground up.”

“Yes, I was here at American Savings at Pearlridge and was happily helped by Vivian who helped me with my debit card and putting it on my Apple wallet she’s a valuable employee to American Savings and I hope you recognize her five stars to Vivian”

“I've been with HawaiiUSAFCU for just about 20yrs now and I never encountered any bad experiences. No matter how many new representatives I've come across, both @ Waipahu & Kapolei branches, everyone has a positive attitude and are willing to help me or direct me to who or how I can get the help that I need.”

“Assisted promptly and issue was resolved within minutes.

I had been alerted in the morning about some fradualent activity. Thankfully, I had enough time to come in the same day. I arrived an hour before closing on a Sunday which allowed for no lines and immediate service.

Upon entering I was greeted at check-in by a friendly staff member and she noted what my visit was for. I waited no more than a minute before I was brought over to a desk and the clerk was not only quick to resolve my issue of needing a new card, but was extremely pleasant to converse with.

Overall I'm happy with the location, how clean and open the layout is. The check-in desk was convenient at being assigned the correct person to assist me. Was in and out with a new card within a span of a few minutes.”

“I had the pleasure of working with Kai today as I made a withdrawal from my savings and checking and I had to keep the balances to a minimum and she explained thoroughly what needed to be done and I got my monies so five stars to Kai. she’s a very valuable employee and I hope she is recognized.”

“Great Team, Efficient Service. CSR and Loans Jeremy B has been consistent with his exceptional service since Kapiolani branch. He has helped my husband and i manage our finances finding a plan that would work for our family.. Ja, Joshua and the rest of the front csr are great in working as a team , meeting the needs of each guest, Taking the time to explain, come to a Client's level so that they understand.”

“I needed to open a new checking and savings account. I did not make an appointment, but they were able to quickly find someone to help me. Nina was amazing! She was very friendly and pleasant to talk to. Despite me having done my research already, she made sure I knew what was included to ensure it was what I wanted.I've been to this location a few times to deposit for others, and never had any issues with wait time and unfriendly tellers.”

“Eliza and Jeanie (I think thats how you spell their names) were very detailed and compassionate about their work. They even went out of their way just to suit my needs with the time that I had. Definitely recommend these people and this place to do business with.”

“Busy, busy, busy!
They open at 9 AM and the lines start at 8:30 AM. Lines for bank tellers, business ops, and even the drive-thru ATMs.
Always efficient and quick though. Lots of long time staff who know what to do.
Parking is tight but never impossible. Might have to walk an extra minute or two.
Otherwise this location services its purpose in the busy Pearl City, Aiea area.”

“I would like to take a moment to recognize an outstanding employee at Navy Federal Credit Union, Darlene Santana, whose professionalism, patience, and dedication truly made a difference in resolving a very frustrating situation for my family.

My mother opened an account at the branch, but shortly after, the account was unexpectedly locked and we were unable to conduct any transactions. What made the situation more difficult was that no one at the branch seemed to understand why the hold had been placed on the account. We visited the branch multiple times five times in total trying to resolve the issue. At one point, the experience became very discouraging when a staff member simply told us to leave and that she would call if the issue was resolved. That interaction felt unprofessional and left us feeling as though our concerns were not being taken seriously.

Despite this, everything changed when we met Darlene Santana.

From the moment she assisted us, her approach was completely different. She treated our situation with genuine care and urgency. Even though she initially did not know the cause of the issue, she did not dismiss us or pass us along. Instead, she took full ownership of helping us find a solution.

Darlene carefully reviewed all of our documents, reassured us that everything we had provided was correct, and began making calls to investigate the issue further. She advised us to return earlier in the day so she could coordinate with the corporate office on the East Coast before their offices closed, which showed great attention to detail and a strong commitment to solving the problem.

When we returned as she suggested, Darlene spent a significant amount of time making multiple calls about five in total to different departments to track down the root of the problem. Her persistence eventually uncovered that the hold on the account was not due to anything we had done wrong, but rather a system glitch that occurred the day the account was opened.

Thanks to her patience, persistence, and professionalism, the issue was finally resolved and the account is now functioning properly.

What impressed me most about Darlene was not just that she solved the problem, but how she handled the entire situation. She remained calm, respectful, and determined to help us, even though the issue was complex and required a lot of effort on her part. She never made us feel like a burden, and she continuously reassured us that she would do everything possible to fix the situation.

Employees like Darlene are the reason people trust and remain loyal to institutions like Navy Federal Credit Union. Her work ethic, dedication to customer service, and willingness to go the extra mile represent the very best of what customer service should look like.

Darlene Santana truly deserves recognition for her exceptional service. Her persistence, professionalism, and commitment to helping customers are qualities that should be applauded and emulated across the organization. I sincerely hope Navy Federal recognizes the outstanding job she did in helping my family, because employees like her are invaluable.
Ask for Darlene when you go there. She’s the GOAT!”

“Thank you to Joshua, who immediately greeted me as I approached the counter. He was very friendly & professional. This young man was very courteous & demonstrated himself in a professional manner. He diligently processed all my transactions. Joshua, was very well dressed. He politely asked, how was my day. Joshua, showed great customer service. As a manager, he has great potential. He is definitely a asset to this location. Congratulations Joshua, continue to grow. I see a bright future ahead of you. I will definitely recommend this establishment to all my family & friends.”

“This is the place my family does it's banking. I can't complain. I usually come early before the lunch hour to avoid the lines that form during lunch and in the afternoon. Staff is usually friendly. Usually we say hi to Eliza when coming here to deposit and what not. Haven't had too much trouble coming here. I wish tellers were more consistent. There are always new faces. There has to be a way to convince people to stick to a job. Not only that, new tellers are nervous so tend to talk story more. I see why the previous reviews talk about the lines being long. Perhaps the proper training on how to move the line will help. The guy in front of me was rolling his eyes as the teller was talking story with a couple. If there is a long line, conversations with customers should be brief. Have consideration for those people waiting for service. Another thing about this place is the parking lot. It needs to be repaved and restripesd. I can barely see the lines in order to park the car.”