The AT&T Store in Hilo, located at the Puainako Shopping Center, offers a welcoming environment for customers seeking phones, tablets, smartwatches, and wireless data plans. With a focus on customer satisfaction, the store features a knowledgeable and friendly team, including Manager Kevin and staff member Mahto, who consistently deliver exceptional service. Customers appreciate the personalized attention they receive, with staff taking time to explain services and assist with setups, such as activating devices or configuring cellular services for smartwatches. The store is known for its efficient service, short wait times, and a no-pressure sales approach. Many customers travel from nearby areas, like Naalehu and Keaau, due to the reliable customer service that makes them feel valued and at home. The AT&T Store also offers flexible prepaid phone plans and popular unlimited data options, ensuring a service for every need. Overall, this location receives high recommendations for its exceptional team, making it a standout choice for anyone in Hilo looking for AT&T products and services.
Kevin and Mahto are amazing, very friendly and great customer service that exceeded our expectations. I would definitely recommend this location.
April 2024
I love this store, I travel from Naalehu to come back here whenever I have an issue because I'm so used to their great customer service and hands on approach making me feel special and not rushed. I used to live in Keaau so that's why I feel familiar with the area and at home and they keep me feeling that way so, thanks... read full comment
April 2024
This past Sunday, Mahto was a great help in establishing our cellular service with AT&T and getting new phones. Much happier being back at AT&T.
