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“Awesome service from the folks here. Walked in on Sunday morning with an eSIM issue walked out less than 20 minutes later with full functionality. Can’t thank you all enough for the outstanding service and support!!
Mahalo nui kakou!”
9AM - 7PM
2100 Kanoelehua Avenue, Hilo
Mobile Phones
“I came to the store as a long-term client thinking that I had to buy a new phone.Also I need to was a new charger.They saved me a $100.They are wonderful and honest.”
“Reliable and Efficient Phone Repair Service
I recently had the pleasure of using the phone repair services at Island cell. From start to finish, my experience was outstanding. The staff was friendly and knowledgeable, and they quickly diagnosed the issue with my phone. They provided a transparent breakdown of the repair process and the cost involved, which I appreciated. The repair itself was completed in a timely manner, and my phone now works perfectly. I highly recommend Island cell for anyone in need of reliable and efficient phone repair services.”
“Lexi was easily the BEST sales person I have ever dealt with in the entire USA. I am from Boston MA. I live in CT now, work in Manhattan NYC and have frequented the entire east coast - I’m working my way west. Lexi was welcoming, professional, knowledgeable amongst several other qualities. She is a strong asset to the team. I was traveling to Hawaii for my first time and needed to replace my phone. It was effortless. Quick. No pushy sales, straight to the point. She deserves major credit for what she does at the Hilo location. Her leadership shows through her colleagues who hype her up and go straight to her for any answers, I’m sure they’ll vouch for this. What a wonderful team overall. I came in the end of September 2025. This was the cleanest, most chic T-mobile I have ever stepped foot in. 12/10. T-Mobile has the best deals, but this is a GREAT store. They deserve major recognition. The only downfall is the shipping to Hawaii. Not workers fault, corporate let’s do better!! Also S/O to Lexi again for wonderful food recommendations, again she went above and beyond. Mahalo ?”
“I will continue my service with Spectrum and tell others to join because of the amazing customer service and knowledge of associate Rebecca Gouveia! She made the upgrade of 4 iPhones the smoothest and most enjoyable experience I’ve ever had.”
“I would have given a 5‑star rating if I were rating only the representative who helped me. Marshall explained everything clearly, seemed genuinely on the customer’s side, and wasn’t focused on pushing sales or chasing commissions. He was very knowledgeable and provided exceptional customer service. I honestly couldn’t have asked for better support.
However, the overall experience was negatively affected by the wait time and check‑in process. I was quoted a 13‑minute wait when I checked in, but ended up waiting about 55 minutes. The check‑in device even allowed me to select a specific worker by name, which I did, only to find out that person wasn’t working that day.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“They were so kind and helpful. I was trying to help an disabled elderly person who was having difficulties with charging their AT&T phone. They assisted and I was able to purchase the correct charging setup. They went above and beyond with excellent customer service.”