Mobile Phone Accessories in Hilo, HI

“They staff was very friendly, easy to talk to, and quick to get the correct Sim card transferred into my phone. I originally had a first responder Sim card, but after 29 years of being a nurse and developing a disabling illness, I lost the minimal discount since I am no longer able to work. It is beyond AT&T's ability to control the company that provides the first responder Sim. They handled the switch with compassion and efficiency.”

“Drake and the crew are very helpful and knowledgeable. Been dealing with then for a handful of years. Drake also in stall security cameras Too!!! Keep up the great work guys!!!!”

“I had previously been a loyal customer of Island Cellular Repair on Kino'ole Street in Hilo ANDthey DID NOT assist me today. On the other hand the Cricket Retail Store specifically Kefneth and Lee went WAY ABOVE the call of duty and helped me with a completely dead Android phone. They should receive 10 stars because if your phone dies it's like your Right Arm is cut off.,. Thank you Gentlemen... You have made not only my day ... But my WHOLE WEEK..... most HIGHLY RECOMMEND!!!!I DID return and did NOT see Kefneth BUT I did see Lee. This time all I had to do was put in the number I got from Monica... Who was IMPOSSIBLE to understand and obviously was in Manilla or somewhere in the Philippines because Cricket had me on Auto Pay using one of my Credit Cards. Kind of Defeats the purpose of saving $5.00 doesn't it when you add on the interest charged....She then apologized for being hard to understand and sent me a text regarding what I had to do to get on the government program as I was mostly, during my working career, am "Independent Contractor" which means I didn't sit around eating Chocolate Bon Bons and watchingTV, it meant I paid a LOT of money in excise tax and what is called an Independent Contractor and was only an "Employee" putting INTO Social security..... when I managed a small Air Tour Company at the Kona Airport. I DID go in and was happy to see Lee. There was a long line and people were waiting literally for hours ( I waited 2 Hours ) and the 2 people ahead of me had very complicated transactions. I could have EASILY slipped in ... during the other transactions as Lee was talking about news, weather, and sports with the man ahead of me.He then had a HISSY FIT on me and said I was just "trying to throw back my 5 star rating at him"Obviously that was not my intent, and LEE I am NOT CHANGING MY RATING so you can calm the "F"down.... I am INCENSED...A N D. I am NOT Changimg my original ratingGet some Customer Service trainingYou NEED. ITAnd HOW did you get my Maiden Name..... Are you Stalking me???!”

“The folks @Island were very helpful fixing my phone when it was broken. Very polite and friendly staff who got me back on the toy with phone good to go. Mahalo plenny.”

“Danielle and Alisha have been so helpful and supportive throughout the years I’ve been a customer with ATT since 2007. 15 stars to them and the team at the Downtown Hilo Store on Kilauea Avenue, Big Island. I appreciate their time, effort, and patience! They da best!!! Corporate, if you’re seeing this, please give them raises!”