The AT&T Store in Hilo, located at the Puainako Shopping Center, offers a welcoming environment for customers seeking phones, tablets, smartwatches, and wireless data plans. With a focus on customer satisfaction, the store features a knowledgeable and friendly team, including Manager Kevin and staff member Mahto, who consistently deliver exceptional service. Customers appreciate the personalized attention they receive, with staff taking time to explain services and assist with setups, such as activating devices or configuring cellular services for smartwatches. The store is known for its efficient service, short wait times, and a no-pressure sales approach. Many customers travel from nearby areas, like Naalehu and Keaau, due to the reliable customer service that makes them feel valued and at home. The AT&T Store also offers flexible prepaid phone plans and popular unlimited data options, ensuring a service for every need. Overall, this location receives high recommendations for its exceptional team, making it a standout choice for anyone in Hilo looking for AT&T products and services.
Attentive and had my best interest as a customer in mind when recommended products/repairs.
June 2026
They were so kind and helpful. I was trying to help an disabled elderly person who was having difficulties with charging their AT&T phone. They assisted and I was able to purchase the correct charging setup. They went above and beyond with excellent customer service.
May 2026
Very friendly and the customer service is excellent.
