The AT&T Store in Hilo, located at the Puainako Shopping Center, offers a welcoming environment for customers seeking phones, tablets, smartwatches, and wireless data plans. With a focus on customer satisfaction, the store features a knowledgeable and friendly team, including Manager Kevin and staff member Mahto, who consistently deliver exceptional service. Customers appreciate the personalized attention they receive, with staff taking time to explain services and assist with setups, such as activating devices or configuring cellular services for smartwatches. The store is known for its efficient service, short wait times, and a no-pressure sales approach. Many customers travel from nearby areas, like Naalehu and Keaau, due to the reliable customer service that makes them feel valued and at home. The AT&T Store also offers flexible prepaid phone plans and popular unlimited data options, ensuring a service for every need. Overall, this location receives high recommendations for its exceptional team, making it a standout choice for anyone in Hilo looking for AT&T products and services.
Michelle was very friendly and knowledgeable. With her expertise and guidance, I was able to dial in on exactly what I needed and was on my way. Super appreciate her attention and the laughs! 🌺
January 2026
Two people working but only one iPad that’s needed to activate our phone. Took a while but got things fixed and staff was great.
September 2025
Gabe was super helpful and gave us great options to choose from. Amazing customer service.
