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9AM - 5:30PM
111 Puainako St, Hilo
Banks
“Kay-Leigh at the Hilo branch is such a gem! She went above and beyond to help me and stay on top of the process to close my late father’s account. Mahalo Nui Kay-Leigh!!”
7:45AM - 4:30PM
131 Puuhonu Way, Hilo
Banks
“This my original credit union and I highly recommend it. They have updated their procedures and equipment over the years. The staff is friendly and efficient and don't forget to get their Maebo chips to support the staff in their midnight madness walk against cancer fundraiser.”
“Just wanted to say Mahalo to Sherry and staff at Hilo branch. I don't think that I've ever had a more Comfortable and Professinal Financial/Customer Service experience, ever lol. I will definitely be referring Services to family and friends. Mahalo again OneMain Hilo!!!”
8:30AM - 5PM
66 Lono St, Hilo
Banks
“I help a kupuna with her banking here. Although it is very difficult to communicate by phone, they are so willing to help in person. Both the tellers and other personnel have gone beyond their roles to assist us with various issues. Kupuna are targets of scammers and we have often changed strategies to keep her account safe and secure. They have called me on several occasions when there are suspicious activities with her account. I have so much aloha for their kokua.”
8:30AM - 4:30PM
120 Waianuenue Ave, Hilo
Banks
“This scenic area is known as the US war memorial park (for the Viet Nam and Korean wars) --- located just across the US federal building complex in downtown Hilo. You can observe the US federal building in the center background, as originally constructed around 1916. The US federal building as shown in this photo resembles the US White House, somewhat. Right across the side-street from the US federal building on 154 Waianuenue Avenue, is a downtown bank called "HomeStreet Bank" -- Hilo Branch. This bank handles both business accounts and personal accounts for local banking customers. Business owners and downtown Hilo residents find it very convenient to handle their postal box needs, then walk across the side-street to HomeStreet Bank !
HomeStreet Bank is a Seattle, Washington banking corporation. This location used to be Pioneer Savings Bank during the 1990's. Most of the banks in this area have been shut down.”
8:30AM - 4:30PM
111 Aupuni St, Hilo
Banks
“Natasha is the best! Hold on to her, give her a raise, and some kuddos!! This woman worked with me via email, and my husband in person. That is a challenge in itself. Her service is superior! Thank you Natasha!!”
“⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ (10 stars if I could!)
I’ve been a loyal customer and small business owner with American Savings Bank for over 20 years, and in all that time I’ve never had a single issue, until recently, when I went through one of the most stressful experiences of my life. I was robbed, and along with large amounts of cash, all my banking information was stolen from my place of business.
Enter Assistant Vice President Kathreen Roby, an absolute angel in disguise. From the moment I sat down with her, she treated me with kindness, patience, and genuine care. She spent hours helping me get everything sorted, walking me through every detail, making sure I felt safe and supported. She went above and beyond, far beyond what anyone could expect.
After an incredibly difficult 24 hours, I walked into that bank feeling shaken and defeated, and walked out feeling seen, cared for, and even inspired. Kathreen not only helped me get my finances back in order, she helped restore my faith in humanity. Her compassion, professionalism, and warmth turned a horrible day into a moment of gratitude and connection.
If every business had a Kathreen, the world would be a better place. She’s a shining example of what true customer service looks like, genuine, empathetic, and human.
Thank you, Kathreen. You didn’t just help me with my banking, you helped me heal. ❤️”
“CU Hawaii FCU has been incredibly helpful to me. Whenever I come in to deposit my cash, they work fast to get me out of their in just a couple of minutes. I’ve gone to some other banks and their wait time is long, but these guys are efficient and got good service ?”
“been banking here for years love that they greet you upon entering and most of the tellers know you by name love the personalized service and the bonus open on saturdays”
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“It is always a pleasure working with Beverly! She listens to my needs and offers the best loan advice that HFS can offer! I am a satisfied member of HFS FCU for 20+ years and I look forward to many more years to come!”