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“I would have given a 5‑star rating if I were rating only the representative who helped me. Marshall explained everything clearly, seemed genuinely on the customer’s side, and wasn’t focused on pushing sales or chasing commissions. He was very knowledgeable and provided exceptional customer service. I honestly couldn’t have asked for better support.
However, the overall experience was negatively affected by the wait time and check‑in process. I was quoted a 13‑minute wait when I checked in, but ended up waiting about 55 minutes. The check‑in device even allowed me to select a specific worker by name, which I did, only to find out that person wasn’t working that day.”
Internet Service Providers
Internet Service Providers
Internet Service Providers
“I will continue my service with Spectrum and tell others to join because of the amazing customer service and knowledge of associate Rebecca Gouveia! She made the upgrade of 4 iPhones the smoothest and most enjoyable experience I’ve ever had.”