Mattress Firm Hilo is known for its friendly and knowledgeable staff who are dedicated to helping customers find the perfect mattress and bedding solutions. Customers appreciate the staff’s patience, helpfulness, and ability to provide clear, pressure-free assistance. The store offers a wide selection of top brands such as Sealy, Tempur-Pedic, Serta, and Sleepys, all at competitive prices, making it easy for shoppers to find options within their budget. Many mention how quick and efficient their visits are, often receiving personalized recommendations that meet their needs. Customers also highlight the staff’s willingness to answer questions thoroughly and their commitment to excellent customer service, including accommodating special requests like credit applications. Overall, Mattress Firm Hilo provides a pleasant shopping experience, with knowledgeable staff committed to helping customers get the best sleep every night. The positive atmosphere and quality service make it a preferred choice for mattress shopping in the area.
Walked in greeted by a kind young lady at the desk. Asked for what I was looking for - a queen box spring. She had 2 suggestions which would both work. Chose what I wanted and there you have it an owner of queen platform frame. Perfectly happy with purchase.
September 2026
Planned on visiting a few mattresses stores but found a good deal here at my first stop. Ana was very professional and polite. Happy doing business here. Still waiting on delivery- will update if need be.
September 2026
Communication was great kept me informed from 2 days out up to the 15min text for arrival in 15, was on time, Boys were very polite, Friendly, and knew what they were doing, in n out fast, lifted the old box and mattress up off the floor to avoid any possible scratching of the floor, on a 1-10 I give them a 12. Ty Great... read full comment
