Thrifty Car Rental offers a mixed experience for customers. While the vehicles can be hit-or-miss, with some being almost brand new and others showing signs of wear and tear, the staff is generally polite and professional. Customers have reported decent gas mileage and helpful map and direction services. However, the final price may sometimes be higher than quoted, and the return process can be slow, with delays in refunding deposits. Overall, Thrifty Car Rental provides a serviceable rental experience, though customers may want to be prepared for potential issues with the condition of the vehicles.
Thrifty Car Rental is awesome to rent from them. They make the process easy to rent the car and leave from the lot in a timely manner. I’ll definitely rent from them again.
March 2026
Amazing Customer Service especially from Keaholi!! She was very helpful and informative!!! Made my stay in Hilo easy on the mind!
March 2026
Thrifty Car Rental is amazing and I would use them again in a heartbeat!
