Aloha Pacific Federal Credit Union is described as simple and easy. The process uses electronic screen tellers, and customers need to fill out transaction slips prior to getting into line. Once in line, there are tellers on both the right and left sides for the next available. The service is noted as quick and easy, with tellers greeting customers, thanking them for waiting, and being friendly and quick with transactions. Members report never being short-changed when depositing cash, as funds are counted accurately, and the credit union has a coin counter. Long-term members of over 15 years express always being happy with the service. Staff are commended for excellent customer service, making members feel like family and remembering names. For home refinancing, the process is described as smooth and fast, with efficient and patient guidance through the entire process. Parking is parse with six stalls, one handicap, but as long as everyone parks well, there should be no problem getting into a stall.
Aloha CU never short changes me when I deposit cash. They count the same amount that I counted in the back room like another bank did to me. And they have a coin counter.
October 2022
I have several banking apps and bank accounts, but by far APFC is the is user friendly and no nonsense.
June 2022
I've been a member here for over 15yrs and have always been happy with their service. My go to person is Jason Lippert tho! Best customer service. He's more like a good friend than teller/customer service agent. He remembers everyone's name and makes you feel like family. Awesome job.
