First Hawaiian Bank Makiki Branch is a convenient and friendly location that offers a range of banking services, including deposits, loans, credit cards, mortgages, and online banking. The branch shares its location with Walgreens, providing easy parking and access from multiple entrances. Customers appreciate the staff’s friendliness and professionalism, with several reviews highlighting exceptional customer service. Asia and Ralissa Morales received special praise for their patience, helpfulness, and dedication in resolving issues such as PIN resets and account setup. Despite occasional system glitches that can cause delays, many customers find the branch helpful and efficient, especially with the use of the bank’s mobile app for payments and transactions. The branch has multiple tellers and access points, making it easier to avoid long lines, although some customers still experience wait times. Overall, the Makiki branch is valued for its helpful staff, convenient location, and the ability to handle various banking needs, making it a preferred choice despite minor system issues. The branch is part of a larger full-service financial institution that has served Hawaii since 1858, offering a wide array of banking and financial products.
Tellers are professional and polite but the wait times are tedious and long. I feel this is disrespectful of their customers.
November 2025
Not too busy for a Monday. The staff is friendly. Lots of parking.
February 2025
I have been banking at FHB for decades. Customer Service is excellent, they know customers by name and always greets me with a smile. This bank is also a training bank for new tellers, so some days you have to wait 10-15 mins. Avoid rush hour and you can in/ out really fast!
