Apple Ala Moana is a popular, open-air mall featuring a wide variety of stores and plants, creating a pleasant environment. However, it can feel overstimulating and very commercial, with many global luxury brands and non-local products, making it less authentic and more focused on big-brand shopping. The store itself is well-regarded for its customer service, especially during busy product launches like the release of the iPhone 17. Customers have appreciated the friendly and patient staff who guide them through processes such as resetting or restoring their devices, often without appointments. Despite the chaos caused by new product releases, staff members like Leilani and Luke have been praised for taking the time to explain features, answer questions, and provide professional assistance, including trade-in help. Overall, Apple Ala Moana offers a good experience for those looking to check out or purchase Apple products, with attentive staff ready to assist even during hectic times.
It has everything. Mostly open air mall with plants is nice. But it’s super overstimulating and comercial - brands are all global luxury or non local stores and products. So not very local or authentic.
October 2025
You gotta love to hate Apple. That said, I've been a fan since the iPhone 3GS.
I mainly use Apple Stores to check out the products hands-on, and to purchase items, never for support.
Service has been good.
October 2025
Great customer service! I walked in without an appointment, and they were able to schedule one for me within 20 minutes to get my iPhone 17 fixed. He was very patient and guided me through the reset and restore process until my phone was fully working again. Thank you!
