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10AM - 8PM
4211 Waialae Ave # 1190, Honolulu
Mobile Phones
“Stellar customer service, I had a dilemma where I was locked out of my T-mobile account attempting to update the sim card and Larry went above and beyond with patience to help me regain access to my account as well as update my sim card. Very knowledgeable on his craft and appreciate his customer service which is dying in today’s society. Definitely recommend for your wireless services and phones”
“I am.so pleased with Lauren's expertise. She changed my battery and transferred my data to my new phone because I thought my old phone was a goner. I will be recommending to my friends and family ?”
“Naj did a wonderful and quick response as well as friendliest customer services with Princess and Naj were very helpful and responsive to all questions, thankful and appreciated their hospitality.”
10AM - 9PM
2330 Kalākaua Ave #164, Honolulu
Mobile Phones
“I'll tell you what, when/or if your phone ever decides not to work, and you have photos of your granddaughter, grandson, son,& daughter, contacts, txts, calls, and important info that you need daily. These are the people you need to see. (Shelley, and Daniel! Top marks for both, thanx for the excellent service).”
“I dropped my phone and there was nothing to be seen. He found the problem and fixed it fast. Great job from start to finish and cost less than it would have been to replace it. Fast, Friendly. Saved all my pictures!”
“Matt at AT&T is our go to guy. For the few concerns we had he knew how to help us. We have always booked an appointment and requested Matt to make our time in and out faster.
Thanks Matt for you professional help.”
“Went in to get my iPhone unlock but was unable due to it being Apple ID lock. so I decided to have my spare phone registered for data and phone number. but wasn’t able due to it having some issues with SIM card not being detected so lorellie’s the staff she was able to get me the iPhone 17e.since I was eligible and have that line added on to my to my current plan.Satisfied with my experience Thank you again lorellie’s.”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“This store is great - knowledgeable techs, attentive manager, and timely service (make an appointment). My situation with a line transfer between accounts that resulted in a cancellation rather than a transfer was complicated but not of their making, and they worked really hard to resolve it. Ultimately, there was no going back, so I got a new number. That was taken care of quickly and I’m back in business.”
“The staff was very courteous, patient, respectful knowledgeable and efficient. Very good at multitasking when helping lots of customers simultaneously. Their skilled and knowledgeable expertise for all of the technical things are impressive.”
“I just had the most incredible customer service that was provided to me by Connor Tayeri of your Hawaii Kai Town Center location! He is outstanding I have observed his customer service skills - outstanding in every way. Consider Conner for training your team.”
“I've been using Mobi for 3 month's and have been pleased with my service. I left Republic Wireless after Dish bought them and have not looked back. Keep up the good work Mobi! I would recommend them if you live in a Verizon area. I am in Maryland and not many people know about the nationwide coverage Mobi has.”
“Selena went above and beyond and helped me get my ipad fixed and even stayed towards closing hours when she was manning the store in Kapahulu herself. Verizon, give her a raise please because I was very stressed out but she helped me very kindly and with a lot of patience.”
“Wilson lum manager of Upnext consistently does many things on my Android phone that I find difficult!!! He even pair's my phone to audio on my vehicle, 2 hands on steering wheel, eyes looking directly at traffic, voice command announcement whose calling, I say answer or reject. Friends, associates I briefly state I'm driving & I'm not Portuguese so I can't do 2 things @ the same time! That's what my dearly departed Hawaiian, Portuguese, Irish and French Polynesia fiance always said to me. LOL”
“Went in to add two phones to my family plan. Worked with Josh. He was very informative and helpful. He found us the best phones for our needs and helped up set them up on the spot.”
“I came into the store with a complex challenge I felt was overwhelming. I got lucky with my Mobile Expert, WAIKA K, because he listened thoroughly to my problem to understand my full issue as well as provided guidance to the best of his knowledge (at my pace). He presented me with clear options, empowered me with digestible knowledge, and had impressive insights for me paired with relevant recommendations. They were caring and took initiative to get 2nd opinions from colleagues to pursue the best possible answers for me. Waika is the reason I would return to this store.”
“Jaci is the best!! She was so patient, chill, and genuinely helpful. She went above and beyond to help us find the best deal and option without ever being pushy. She was also incredibly patient while fixing our issues and helping us get the phone and iPad all set up. Such a great experience!”
“Braddah Ramsey shown exceptional customer service and expert technical support. My father's phone was outdated and gave him lots of trouble because he isn't too technical savy with it. He will be getting open heart surgery next month and this was a life saver getting him back on track. Mahalo nui Ramsey and the T-Mobile Kahala Mall for your assistance. Aloha, Travis 🤙🏾”
“Yone,Karen,Dianne always take good care of me when I come in. Helping me in anything I have trouble with. I love Cricket Service, Affordable & Great service!”
10AM - 7PM
555 N King St #106, Honolulu
Mobile Phones
“I love to be a Cricket member for this company, I like there service and phone and especially the workers they really nice and respect to all the customers coming in looking for there phone , thank you so much ☺️”
“Kanoelani is excellent at what she does representing Cricket Wireless. Very caring and great customer service. While setting up our phone, we witnessed how she relates to other customers and recognizes them. We heard that customer say they would be back to service their phone. She’s great at what she does.”
“I had one of the best experiences at a mobile carrier EVER at the T-Mobile!! Zaniyah was wonderful. Extremely professional and personable. Her coworkers were also helpful, especially Chris (Manager Maybe?). I would definitely recommend this location.”
“Came here to say to transfer service and got a lot of help from the manager who is very friendly and knowledgeable with TMobile services…. Hawaii kai T-Mobile is highly recommended for everyone who wants to switch services or need any assistance.”
9:30AM - 3PM
100 N Beretania St UNIT 156, Honolulu
Mobile Phones
“They have weird hours. Went there a few times and they were closed. Call ahead so you won't be disappointed.Updated review 02.27.2023. Make sure to show up way before 3pm for service. Doors close at 3pm. Have been dealing with Alex for over 5+ years and he is very honest , straight forward, patient and personable. Stood in line and saw crazy people with sob stories in there. Don't try and pull any BS with him, he ain't got no time for any Bu115h;+. Be nice and he will be nice back. Alex deals with a lot of customers that have bad credit, no credit or elderly old school Chinese speaking. Compared to ATnT, Verizon, Sprint , etc will not even talk to you if your credit does not qualify.If you are difficult, walking sad story, manipulative, crazy coocoo ka choo please do not seek him out. He is much too busy for that trash. No offense.5 golden stars for Alex, hang in there dude!”
“I cannot express how fabulous this Company is. Have been working with them a few years now and they have since been monitoring our small network at our business. They have helped with setting up new equipment- sold us new equipment and even improved the wifi performance at our house. A huge MAHALO to Roy and the rest of the group for putting up with us and helping our little business keep running.”
“Super convenient location to be able to wait just a few minutes away from arrivals at Daniel K International Airport. When you aren't wanting to navigate the paid parking lots, and try to find your way back again, cell parking is an welcome option for a quick park, sit and wait for loved ones txt) call so they can meet you outside arrivals with no worry about timing.”
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“I have been in this particular store before and bought some miscellaneous items for my phone and I have always been approached by a very friendly welcoming customer service person. That day it was Beau and he helped me by showing me options and prices for what I came in for. I bought my item then he went one step further and asked me if I would like help putting it on for me! I said yes, he did it and I was out of there a very happy gal! Thanks Beau! I’ll be back !”