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10AM - 6PM
4211 Waialae Ave # 1190, Honolulu
Mobile Phones
“Stellar customer service, I had a dilemma where I was locked out of my T-mobile account attempting to update the sim card and Larry went above and beyond with patience to help me regain access to my account as well as update my sim card. Very knowledgeable on his craft and appreciate his customer service which is dying in today’s society. Definitely recommend for your wireless services and phones”
“I am.so pleased with Lauren's expertise. She changed my battery and transferred my data to my new phone because I thought my old phone was a goner. I will be recommending to my friends and family ?”
10AM - 9PM
2330 Kalākaua Ave #164, Honolulu
Mobile Phones
“I'll tell you what, when/or if your phone ever decides not to work, and you have photos of your granddaughter, grandson, son,& daughter, contacts, txts, calls, and important info that you need daily. These are the people you need to see. (Shelley, and Daniel! Top marks for both, thanx for the excellent service).”
“Yo man, coming to atnt is pretty awesome being that their is only 1 worker. Brah whoever the manager or district manager yall need give brother Jordan a raise man. He holding down ur store by himself he managed to handle 6 customers by himself and he did a very good job. Show bradda s ok me aloha man give him a raise he deserves it. Aloha ty bradda Jordan.”
“I dropped my phone and there was nothing to be seen. He found the problem and fixed it fast. Great job from start to finish and cost less than it would have been to replace it. Fast, Friendly. Saved all my pictures!”
“I've been with ATT off and on since 2004 when it merged with Cingular wireless. This was the fastest service I received in all those years thanks to Chad!!!!
Thanks Chad.”
“Arif, at the Ala Moana was highly professional and went the extra mile to help me get a new phone after losing it in another state. He stayed past closing time to reassure everything was processed and setup correctly! I highly recommend Arif and this AT & T location for your cell phone service.”
“Taylor at the Kamehameha Shopping center has excellent customer service and was able to help me with all my questions and needs. She was able to sell me the correct charger I needed.
Wonderful team member. Aloha And Mahalo Taylor.”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“Joaquin was very very helpful here I just got an I phone 16 and he made sure I was able to get an upgrade without extra charge ! Mahalo braddah ! I thought he was the manager but now I definitely think he deserves a raise super helpful and kind person overall experience was 10 out of 10 way better than the Apple Store !”
“My experience at the AT&T KAPIOLANI STORE was top notch and the employee Hatch was helpful and knowledgeable giving us information not only for this visit but for the future concerning how the different services and plans are at this point in time and what services are available company wide. Be was very friendly and nice to my friend and I during terrible stormy conditions outside and for a short period of time we were forgetful of the horrendous weather outside of the building.”
“I've been using Mobi for 3 month's and have been pleased with my service. I left Republic Wireless after Dish bought them and have not looked back. Keep up the good work Mobi! I would recommend them if you live in a Verizon area. I am in Maryland and not many people know about the nationwide coverage Mobi has.”
“I just came in here last minute for a screen protector and the gentleman who helped me was amazing he was so fast and the screen looks great. Thank you guys so much!”
“I came into the store with a complex challenge I felt was overwhelming. I got lucky with my Mobile Expert, WAIKA K, because he listened thoroughly to my problem to understand my full issue as well as provided guidance to the best of his knowledge (at my pace). He presented me with clear options, empowered me with digestible knowledge, and had impressive insights for me paired with relevant recommendations. They were caring and took initiative to get 2nd opinions from colleagues to pursue the best possible answers for me. Waika is the reason I would return to this store.”
“Wilson lum manager of Upnext consistently does many things on my Android phone that I find difficult!!! He even pair's my phone to audio on my vehicle, 2 hands on steering wheel, eyes looking directly at traffic, voice command announcement whose calling, I say answer or reject. Friends, associates I briefly state I'm driving & I'm not Portuguese so I can't do 2 things @ the same time! That's what my dearly departed Hawaiian, Portuguese, Irish and French Polynesia fiance always said to me. LOL”
“Abella at Keahole store in Hawaii Kai was awesome! Great customer service, very knowledgeable and efficient. I’ve had good experiences at this store and will definitely return to Keahole store in the future. Mahalo!”
“Joshua at the Kahala Mall store was excellent!!! I was going to purchase an upgraded iPhone at the Apple Store in the same mall but after speaking to Joshua about my current AT&T plan, he continued to inform me about the promo for iPhone trade-ins that AT&T was offering ,as well as going over what features the iPhone 17 offered. Joshua was very knowledgeable and personable- so much that I decided to buy the phone from him. He then assisted in setting up my new phone successfully. Thank you Joshua!”
“Yone,Karen,Dianne always take good care of me when I come in. Helping me in anything I have trouble with. I love Cricket Service, Affordable & Great service!”
“Sibyl is an amazing customer service rep.Sibyl helped turn an incredibly negative experience into a great one.
I bought a new I phone from Amazon bc my work I phone was no longer charging . t mobile attempted to set up the new phone however there was a software issue with the phone. However, Sibyl suggested I try a magnetic charger.
It worked perfectly and now I’m able to return the new phone with the software issue to Amazon!!
Thank you Sibyl!! You saved me a lot of money and I really appreciate it!!”
“I love to be a Cricket member for this company, I like there service and phone and especially the workers they really nice and respect to all the customers coming in looking for there phone , thank you so much ☺️”
“Jaci was excellent, and the other staff was very accommodating as well while we waited for my phone transfer after upgrading.
Great offer on my trade in as well, better value I’d get anywhere else.”
“Jay The Manager here in this store went ABOVE AND BEYOND with his Excellent Customer Service and an absolute OUTSTANDING SERVICE.,JAY here MADE IT SO POSSIBLE, SIMPLE AND EASY TO FIXED MY ISSUES WITH LESS THAN 5 MINUTES.
PROMOTE THIS GUY AGAIN HE DESERVES IT”
9:30AM - 3PM
100 N Beretania St UNIT 156, Honolulu
Mobile Phones
“They have weird hours. Went there a few times and they were closed. Call ahead so you won't be disappointed.Updated review 02.27.2023. Make sure to show up way before 3pm for service. Doors close at 3pm. Have been dealing with Alex for over 5+ years and he is very honest , straight forward, patient and personable. Stood in line and saw crazy people with sob stories in there. Don't try and pull any BS with him, he ain't got no time for any Bu115h;+. Be nice and he will be nice back. Alex deals with a lot of customers that have bad credit, no credit or elderly old school Chinese speaking. Compared to ATnT, Verizon, Sprint , etc will not even talk to you if your credit does not qualify.If you are difficult, walking sad story, manipulative, crazy coocoo ka choo please do not seek him out. He is much too busy for that trash. No offense.5 golden stars for Alex, hang in there dude!”
“My 5 start rating goes specifically to these guys in store rather than T-Mobile as a whole.
Saw my bill was way higher than anticipated and panicked. I was seen right away by Xavier and he got the issue resolved quickly, with no hassle. Very professional, and personable experience overall. Mahalo!”
“I'm so happy that I switched to T mobile. My monthly bill is way lower than other carriers and everyone in the store was very nice helping me select the right plan for me and my budget. I was having an issue with my payment date and T-Mobile was very accommodating to my needs and assisted in solving my issue very promptly and correctly and No surprise bills that I need to pay for . They were very polite and treated me with respect and assisted me and other customers very quickly. T mobile was the best choice for me and for my budget ? ? I also love my new Moto G 2025 . Speed and Internet connection services are just what I needed and T mobile provided me with a service I'm proud to tell others about. I would definitely recommend T-Mobile to anyone on a budget or for those who are just looking for the best phone choices and the best high speed Internet available in Hawaii. I give T mobile Ten 10 stars even though there's only Five 5 stars ?”
“I misplaced or lost my new phone and needed to reactivate the old one for now. I stopped at the AT&T store on Kapahulu and quickly got it activated. The associate also made some recommendations for my account with multiple phones. I like dealing with AT&T and doubt if I will ever switch.”
“Superb customer service from Kerri assisting me in getting a warranty replacement for a screen protector for my S24U mailed to me! This location seems to employ only the best people as I've had stellar service and sales experiences in the past 9+ years! Highly recommend 10/10!”
“Roderick was very professional with my issue, even though it was 8pm on a Tuesday and his tablet refused to work (no fault on his part). Verizon is annoying but the staff here are excellent.”
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“I have been in this particular store before and bought some miscellaneous items for my phone and I have always been approached by a very friendly welcoming customer service person. That day it was Beau and he helped me by showing me options and prices for what I came in for. I bought my item then he went one step further and asked me if I would like help putting it on for me! I said yes, he did it and I was out of there a very happy gal! Thanks Beau! I’ll be back !”