Boost Mobile at 555 N. King St. #105 Honolulu, HI 96817 offers the latest 5G devices and prepaid plans powered by the Boost Wireless Network. Customers can find great deals on iPhones, Samsung, Motorola, and more. The store is highly praised for its friendly, knowledgeable, and helpful staff, especially two employees who stand out for their professionalism and dedication. One staff member is often described as the best in the industry, providing honest, patient, and professional service. Customers frequently mention that this employee goes above and beyond, quickly fixing issues like device problems and assisting with plan upgrades. Many reviews emphasize the excellent customer service at this location, with customers feeling confident and well taken care of during their visits. However, there is some frustration expressed about Boost’s online support and customer service system. One customer shares ongoing issues with their internet data add-ons, which have not been resolved despite numerous calls and technical support sessions spanning over two months. They mention problems with the re-accuring data extras, which do not work properly, causing difficulties with online work and resulting in extra charges. Despite assurances from technical support, the issue remains unresolved, and the customer feels the company should do more to recognize and reward the dedicated staff, particularly the employee they prefer to deal with. Overall, Boost Mobile at this location is highly recommended for its friendly staff and great device deals, but customers hope for improvements in online support and customer service responsiveness.
