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“Ashley was excellent! Fast service and friendly! Privacy screen & case for my iphone with the kickstand with amazing benefits on the back end if it needs replacing.”
“Naj did a wonderful and quick response as well as friendliest customer services with Princess and Naj were very helpful and responsive to all questions, thankful and appreciated their hospitality.”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“The staff was very courteous, patient, respectful knowledgeable and efficient. Very good at multitasking when helping lots of customers simultaneously. Their skilled and knowledgeable expertise for all of the technical things are impressive.”
“This store is great - knowledgeable techs, attentive manager, and timely service (make an appointment). My situation with a line transfer between accounts that resulted in a cancellation rather than a transfer was complicated but not of their making, and they worked really hard to resolve it. Ultimately, there was no going back, so I got a new number. That was taken care of quickly and I’m back in business.”
“Awesome store with incredible prices and customer service! My family and I visited the store in august of this year and we're totally blown away by the customer service and cute selection. We got tons of stickers, some hair ties and masks. Would definitely come again!”
“I love to be a Cricket member for this company, I like there service and phone and especially the workers they really nice and respect to all the customers coming in looking for there phone , thank you so much ☺️”
“One of our favorite shops at Ala Moana for all the kpop finds! My girls love spending their time and hard-earned money in here on posters, stickers and all the good finds.”
“Kanoelani is excellent at what she does representing Cricket Wireless. Very caring and great customer service. While setting up our phone, we witnessed how she relates to other customers and recognizes them. We heard that customer say they would be back to service their phone. She’s great at what she does.”
“I just had the most incredible customer service that was provided to me by Connor Tayeri of your Hawaii Kai Town Center location! He is outstanding I have observed his customer service skills - outstanding in every way. Consider Conner for training your team.”
“I love the team at this store- they came through for me ALL THEE WAY. I needed a trade in switch same day and Selena was a true Queen throughout the entire transaction. Super knowledgeable & professional + made sure I got every promo they currently offered & treated me like family. Kayla, the manager, also assisted in ensuring everything went smoothly in my transition from Tmobile to Verizon. Truly, a great team. SO GRATEFUL - thank you guys!”
“Matt at AT&T is our go to guy. For the few concerns we had he knew how to help us. We have always booked an appointment and requested Matt to make our time in and out faster.
Thanks Matt for you professional help.”
“Yone,Karen,Dianne always take good care of me when I come in. Helping me in anything I have trouble with. I love Cricket Service, Affordable & Great service!”
“Went in to add two phones to my family plan. Worked with Josh. He was very informative and helpful. He found us the best phones for our needs and helped up set them up on the spot.”
“Blessed is knowledgeable with fingerprinting information especially as a boost mobile employee.. she knew all the procedures and time length of how long it will take to complete the process. She was very welcoming especially if you're just getting started with a new job that requires fingerprinting. ????”
“I was having some issues with my account. The agent that helped me, not only gave me the information about my account, but went over my existing plan. She was able to get me a discount on my plan. I’m sorry I get her name because we were disconnected. Hopefully you will be able to identify her and give her my 5 star review.”
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“If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku Wireless! The owner is incredibly kind, patient, and supportive.
They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of.
On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!”