Central Pacific Bank (CPB) is a well-regarded financial institution in the local community. The bank's main branch located in downtown Honolulu offers a spacious lobby with various amenities, including a Starbucks, Aloha Beer Co., and a workspace with large tables. This setup provides a convenient and comfortable environment for customers to conduct their banking activities or get some work done. The bank's customer service has been praised, with one customer highlighting the excellent assistance received from Helen when opening a checking account over the phone. Customers are also impressed with the bank's Shaka account, which allows them to use any ATM and receive reimbursements up to a certain amount per month. Additionally, the downtown branch has displayed Carissa Moore's first Olympic gold medal in surfing, which has been a point of pride for the community. Customers are welcome to take photos with the medal, even if they are not CPB account holders. Overall, Central Pacific Bank is described as a well-equipped and customer-friendly financial institution, with a range of convenient features and amenities at its downtown Honolulu location.
Super friendly and concise service from our loan officer, Chad Kim. His prompt and very courteous service made the entire process enjoyable! Mahalo Nui Chad. Awesome Job!
June 2026
Working with Chad Kim was a pleasure from start to finish. His knowledge of the lending process was exceptional and he always took the time to answer questions and give us our options that best suited us. His expertise and dedication gave us peace of mind throughout the entire process.
March 2026
Cathy was helping me, she is awesome. Thank you so much
