Hawaii Federal Credit Union has received mixed reviews from customers. Many appreciate the bank's effective loan services, highlighting the excellent customer service provided by staff members, especially in the case of auto loans. Customers have noted quick communication and a strong work ethic from employees. However, some experiences have been less favorable. There are concerns about the quality of service from certain tellers, with reports of unengaging interactions and slow processing times, especially during busy periods. Additionally, there have been complaints regarding unauthorized withdrawals from accounts and difficulties in completing transactions. Overall, while Hawaii Federal Credit Union offers competitive rates and efficient loan processes, there are areas for improvement in customer service and communication.
Alicia helped us big time with our auto loan. With our growing family, she helped us get a bigger vehicle and my spouse's dream car. Definitely the best loan officer we've ever worked with before. Appreciate you always Alicia T.
June 2025
You are awesome. Thank you for giving people second chances. I hope you expand in your capital. Continue to be the best credit union of all.
June 2023
Great bank tellers great parking and this place just gives aloha when you enter to u exit...
