HawaiiUSA Federal Credit Union is a well-regarded financial institution that has been serving the community for years. Based on the reviews, the credit union offers a positive and welcoming experience for its customers. The branch location is conveniently situated, with a parking garage and additional parking available for customers. While the parking situation can be a bit tricky, with some stalls being reserved, the staff is generally helpful in assisting customers. The tellers at HawaiiUSA FCU are consistently praised for their professionalism, friendliness, and patience. Customers appreciate the warm and courteous service they receive, even during busy times. The staff is knowledgeable and takes the time to explain things clearly, making the banking experience a pleasant one. Overall, HawaiiUSA Federal Credit Union appears to be a reliable and customer-focused institution. Customers express satisfaction with the services provided and the general atmosphere of the branch. The credit union seems to maintain a strong commitment to serving its members and meeting their financial needs.
AMAZING CUSTOMER SERVICE. I was locked out of my account and had a lot of basic questions. MARK helped me out and I was in and out within 10 minutes.
December 2025
Aloha shout out to Alana at the call center for Hawaii Usa federal credit Union!! Thank you so much for brightening up my day with your compassion and understanding. Much appreciation for ending our call with a great resolution. Thank you so much Alana and a aloha holiday season to you and family! 🏝 🎄
April 2025
Still my favorite credit union. Never got treated like dirt here compared to a bank. I still can't believe the bank told me I have to buy the car first before they give me a loan for the car. Switched to this credit union and they were happy to give me a loan for the car.
